Md Elias

Md Elias Email and Phone Number

Senior Executive, MIS and WFM @ Genex Infosys Limited
Dhaka, BD
Md Elias's Location
Dhaka, Bangladesh, Bangladesh
About Md Elias

I firmly believe that attributes such as honesty, sincerity, hard work, loyalty, and confidence possess transformative capabilities, profoundly impacting circumstances and elevating mere achievements to lasting success. With over three years of professional experience in esteemed organizations, I have honed my skills across multiple sectors.My proficiency lies in effective time management, data analysis, forecasting and others. I am guided by the principle of never holding back and consistently pushing forward, inspired by the mantra of "Yes, you can do it." I maintain a steadfast belief in continuous learning and improvement, remaining highly receptive to constructive feedback. This commitment to personal and professional growth reflects my dedication to achieving excellence in all endeavors.

Md Elias's Current Company Details
Genex Infosys Limited

Genex Infosys Limited

View
Senior Executive, MIS and WFM
Dhaka, BD
Website:
genexinfosys.com
Employees:
2572
Md Elias Work Experience Details
  • Genex Infosys Limited
    Senior Executive, Mis And Wfm
    Genex Infosys Limited
    Dhaka, Bd
  • Genex Infosys Limited
    Senior Executive, Mis & Wfm
    Genex Infosys Limited Jan 2023 - Present
    Dhaka, Bangladesh
    With 2.5 years at Genex Infosys Limited in the MIS & WFM department, I have collected and analyzed data, created reports and dashboards, managed workforce scheduling, ensured system accuracy, tracked KPIs, coordinated with departments, stayed updated with industry practices, managed projects, ensured compliance, used advanced analytics for forecasting, and provided customer support, starting as an Executive and later promoted to Senior Executive.
  • Genex Infosys Limited
    Executive , Mis & Wfm
    Genex Infosys Limited Mar 2022 - Jan 2023
    Dhaka, Bangladesh
    My job responsibilities include orchestrating efficient data management processes, ensuring data accuracy and reliability, implementing advanced data forecasting techniques, preparing precise salary data, handling required with maintaining professionalism, and tracking FTE metrics to align staffing levels with organisational goals.
  • Genex Infosys Limited
    Customer Service Officer (Complaint Management)
    Genex Infosys Limited Jan 2022 - Feb 2022
    Dhaka, Bangladesh
    As a Customer Service Officer specializing in Complaint Management for the Grameenphone process at Genex Infosys Limited, I investigate and resolve customer complaints promptly, adhering to established protocols and collaborating with internal departments to ensure customer satisfaction and swift issue resolution.
  • Genex Infosys Limited
    Customer Service Officer (Premium Skill)
    Genex Infosys Limited Sep 2020 - Dec 2021
    Dhaka, Bangladesh
    As a Customer Service Officer for Premium Skills at Genex Infosys Limited, I engaged with corporate, high-value, and postpaid customers of Grameenphone through inbound calls, resolving issues, products details, and ensuring compliance with guidance while maintaining thorough documentation and continuous professional development.
  • Genex Infosys Limited
    Customer Service Officer (Inbound)
    Genex Infosys Limited Jun 2020 - Aug 2020
    Dhaka, Bangladesh
    As a Customer Service Officer in the Inbound Sector of the Grameenphone process at Genex Infosys, my responsibilities include:- Providing prompt and accurate customer assistance.- Handling inbound inquiries about products, services, and technical issues.- Resolving customer complaints and coordinating with relevant departments.- Maintaining comprehensive product knowledge.- Adhering to service quality standards and policies.- Documenting customer interactions and resolutions.- Communicating customer feedback for continuous improvement.- Maintaining professionalism in all interactions.- Engaging in continuous learning and development.These responsibilities emphasize customer satisfaction, effective communication, and adherence to company standards.

Md Elias Education Details

Frequently Asked Questions about Md Elias

What company does Md Elias work for?

Md Elias works for Genex Infosys Limited

What is Md Elias's role at the current company?

Md Elias's current role is Senior Executive, MIS and WFM.

What schools did Md Elias attend?

Md Elias attended National University | Bangladesh, Govt. Shaheed Asad College, Noadia K.h Boys High School, Narsingdi.

Who are Md Elias's colleagues?

Md Elias's colleagues are Shaheen Rana, Samsung Samsung, Non Voice Team, Muedur Rhaman, Oyshorjo Oyshee, Swparna Nag, Intakhab Didar Rony.

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