Md Elias Email & Phone Number

Dhaka, Bd

Dhaka, Bangladesh

With 2.5 years at Genex Infosys Limited in the MIS & WFM department, I have collected and analyzed data, created reports and dashboards, managed workforce scheduling, ensured system accuracy, tracked KPIs, coordinated with departments, stayed updated with industry practices, managed projects, ensured compliance, used advanced analytics for forecasting, and provided customer support, starting as an Executive and later promoted to Senior Executive.

Dhaka, Bangladesh

My job responsibilities include orchestrating efficient data management processes, ensuring data accuracy and reliability, implementing advanced data forecasting techniques, preparing precise salary data, handling required with maintaining professionalism, and tracking FTE metrics to align staffing levels with organisational goals.

Dhaka, Bangladesh

As a Customer Service Officer specializing in Complaint Management for the Grameenphone process at Genex Infosys Limited, I investigate and resolve customer complaints promptly, adhering to established protocols and collaborating with internal departments to ensure customer satisfaction and swift issue resolution.

Dhaka, Bangladesh

As a Customer Service Officer for Premium Skills at Genex Infosys Limited, I engaged with corporate, high-value, and postpaid customers of Grameenphone through inbound calls, resolving issues, products details, and ensuring compliance with guidance while maintaining thorough documentation and continuous professional development.

Dhaka, Bangladesh

As a Customer Service Officer in the Inbound Sector of the Grameenphone process at Genex Infosys, my responsibilities include:- Providing prompt and accurate customer assistance.- Handling inbound inquiries about products, services, and technical issues.- Resolving customer complaints and coordinating with relevant departments.- Maintaining comprehensive product knowledge.- Adhering to service quality standards and policies.- Documenting customer interactions and resolutions.- Communicating customer feedback for continuous improvement.- Maintaining professionalism in all interactions.- Engaging in continuous learning and development.These responsibilities emphasize customer satisfaction, effective communication, and adherence to company standards.

Bba (Honours), Accounting

Higher Secondary, Business Studies

Secondary School Certificate, Business Studies