Work closely with store management and clients to ensure product visibility. Manage special promotions and all tasks on a deadline. Have an eye for detail and process paperwork.

- Manage multiple projects, partnering with the PMO and Project Lead to achieve the highest level of client, external, and internal resource satisfaction, quality, efficiency, and timeliness. - Assist the PMO Lead / Project Manager(s) with project startup and subsequent status and tracking – including project plans, budgets, data analysis, risk identification, reports, and monitoring. Also communicate information with the project team, both internal and client.

- Plan, manage, and document multiple IT infrastructure projects from the project proposal phase to the project closeout simultaneously. - Work closely with business unit leaders and engineering team to successfully deliver infrastructure enhancements and associated communication and training, increasing corporate utilization of sales tracking tool (SalesForce) from 50% of the company to 80% in one year.- Effectively communicate the details of the project’s scope and status with the team members and program managers, completing major projects 1 month ahead of schedule.- Successfully engage multiple engineering teams together and establish useful practices and procedures to maintain budget and schedule.- Gather program requirements, understand infrastructure needs, develop written communication clearly documenting technical content and prepare/deliver technical training on infrastructure enhancements.- Analyze/summarize complex technical and financial information and exercise judgment in making sound recommendations.

*In December 2012, Booz Allen Hamilton acquired ARINC Engineering Services (AES), LLC*- Responded to an average of 50 questions a week by researching policies and procedures and coordinating with key personnel in transitioning 900 employees to a new company- Migrate over 1,000 sales projection records with an estimated value of $1.7B into a new sales projection tool, including mapping information, working closely with the IT team to develop data fields, create and implement new procedures, and oversee migration assuring 100% accuracy- Coordinate with department leaders and marketing personnel to rebrand and update over 50 individual marketing materials, including trifold, multimedia, webpages, and one-page information sheets in one month.- Create and present training for multiple business unit systems, flattening the learning curve towards full adoption of tool usage- Liaise among internal and external stakeholders, end-users, and developers to support strategic business tool initiatives; ultimately evaluating, building, testing, and implementing new features, thus creating greater efficiency and use for over 50 users- Directly support the division Vice President as the SalesForce Knowledge Manager with pipeline projections and opportunity analysis into a new sales projection tool - Manage all SalesForce functionality, including the quality of data- Analyze and manage the $1.7B pipeline containing large-scale government IDIQ contract vehicles by create business status reports monthly and ad hoc; established over 100 canned reports- Support the maintenance and operation of the Work Qualification and Authorization (WQA) System according to FCAA audit standards, saving up to $5M in audit fees- Review employee resumes to match to specific government labor categories for 87 different contract vehicles worth $350M

I establish Human Resources-related policies and procedures for new companies, like FamilyLink.com in Provo, UT. I create templates for offer letters, recruiting and hiring processes, and recognition and bonus structures. I recruit and screen executive level candidates according to benchmarking research.

- Served as a link between management and 150+ employees by handling questions and resolving work-related problem- Conduct and establish guidelines for initial, incremental, and exit interviews- Worked closely with operations manager in strategic planning by analyzing and modifying compensation, decreasing payroll costs by 10%- Advise managers on issues such as HIPPA, ERISA, FLSA, EEO, FMLA, COBRA, PTO, and harassment- Process, verify, maintain, and analyze all employee records such as applicants, disciplinary action, and absenteeism rate- Plan, conduct, and revise training to foster positive attitudes toward organizational objective for new and existing employees- Create and implement recruiting and retention strategies; doubled staff and increased retention by 15%- Write and review the employee handbook and job descriptions for all positions in the organization

- Established Quality Control department, configure policies and procedures for conducting sales calls- Screen and review phone calls of 50+ call center employees monthly- Create, conduct, and track employee phone call evaluations according to FTC, CROA, and state laws