Miron D. Email & Phone Number

Kilkenny, Ie

Chicago, Illinois, Us

• SharePoint administration• SharePoint end-user support• Power Automate (workflow Automation for SharePoint and other office 365 software)• Administration, installation, upgrades, and problem resolution of network based applications and systems• Passportal Administration • Maintain, monitor and test backup systems, perform recoveries as requested• SQL Server administration and monitoring, database migrations and upgrades as needed• Client portal administration• Provide Tier II and Tier III technical support• Work with external vendors as needed• Ensure continuous flow of business and minimize downtime to end users• Gain in-depth knowledge and take ownership of various firm systems• Create and maintain necessary documentation including new procedures and system changes.• Participate in new acquisitions, office relocations and other projects assigned• Research and implement new technology as required.• Phone system administration and troubleshooting of Avaya, Skype for Business and other various phone systems.

Chicago, Illinois, Us

- Configure, test and install new and replacement workstations, peripheralequipment and software- Perform in-depth workstation troubleshooting to isolate and diagnosesoftware, hardware and connectivity problems- Document internal procedures- Document and follow through on any assigned tasks through the Helpdesksystem to ensure timely resolution of all tickets- Perform timely workstation hardware and software upgrades as required- Conference room / meeting AV setup- Infrequent travel to remote offices- Other duties as assigned

• Day to day end user support• Helpdesk ticket systems• Remote support• Phone support• SharePoint administration (create sites, group permissions, assign/remove permissions)• SalesLogix (CRM – install and configure SLX client on server, assign licenses, unlock accounts, reset passwords, user-end support)• Experience with Microsoft Office Suite • Experience with VMware vSphere, VMware Player• Experience with iPhone, iPad, and OS X• Oversee the daily performance of computer systems• Set up equipment for employees, ensuring proper installation of cable, OS, and software• Add/disable/edit/unlock accounts, reset password in Active Directory• Apprise (ERP software - process/release orders, create customer code, configure labels, monitor orders)• Configure wireless access point, printers, user profiles, Outlook/Outlook365, etc.• Install software, configure VPN on client computers• Design a SharePoint form on InfoPath• Conduct and support video conferences (LifeSize, Skype, TurboMeeting)• Create global/user share folders (with appropriate permissions)• Clean up computers

Associate Of Applied Science (A.A.S.), Computer And Information Sciences And Support Services

High School Diploma