Mark Denicolo Email & Phone Number

U.S. CARES Act – SMB Employee Retention Tax Credit business development and processing.

Hartford - New Haven CT

Remote (Leominster, MA)

Employee Healthcare Benefits Administration client success and operational processes lead for the Consumer Driven Benefits (FSA, HSA, HRA) and COBRA business segments.

United States

Primary point of contact for all client interaction pertaining to participant FSA, HSA, HRA and COBRA accounts administration

Cromwell, CT

• Market Research Data Collection Production & Operations, Account Management & Customer Success, Business Development,
• Developed and executed a custom Operations & Production business unit strategic plan while leading a cross-functional team of professional & administrative staff.
• New/existing Customer Success & Relationship Management, new business originations/cross-selling/up-selling of Great Blue market research product line to utility/healthcare/municipality/CPG clients across the U.S.
• Coordination and execution of all company human resources and payroll responsibilities; Talent Acquisition; HRIS system administrator and payroll; executed all Dept. of Labor interactions/hearings.
• Oversight of monthly revenue tracking/accounts payables and receivables.*2013 President’s Award recipient.

Before a rebrand to GreatBlue Research from The Center for Research, was responsible for existing client account management functions, client relations, customer success and organic growth within accounts by generating new business research opportunities, preparation of proposals / scopes of work / pricing quotes. In addition, hunted new business.

Wholesale Mortgage Lending Sales Management and Customer Success- Collaborated with the CEO/President, VP of Secondary Marketing, COO, and National Sales Manager in the formation and start-up of the company.- Secured investor partners for production portfolio, interest rate sheet pricing, underwriting guidelines, and loss prevention / loan buy-back.

Wholesale Mortgage Lending Sales Management and Customer Success- Led a team of 15 Wholesale Mortage Account Executives within a 10 State territory and consistently exceeded funding goal of $7.5 million per month- Provided training, coaching and support to all Central Division AEs, as well as continuously recruiting/hiring/coaching new AEs for revenue.

State Of Louisiana

Wholesale Mortgage Lending Sales Management and Customer Success- Led a team of 10 Wholesale Mortgage Account Executives within a 6 State territory and consistently achieved funding goal of $5 million per month.- Provided training, coaching and support to all Central Division AEs, as well as on-going recruiting/hiring/coaching of new AEs for revenue growth.