Business Operations, Finance, and Vendor Management

General tasks:• Designed and delivered onboarding and engagement programs, collaborating with stakeholders to enhance employee experience.• Built strong relationships with clients and internal teams to drive effective communication and alignment with goals.• Partnered with HR to analyze onboarding/offboarding data to identify areas for improvement, and recommended actionable solutions.• Provided guidance and support to new hires, managing orientation, training, and performance expectations.• Addressed employee concerns, ensuring compliance with policies and escalating issues as needed.• Coached team members to improve performance and foster development.• Organized employee events to boost engagement and team morale.• Monitored key engagement metrics and implemented improvement plans.• Coordinated performance management processes, recognizing contributions and addressing deficiencies.

Team Lead (Dec 2017 - July 2018)• Account management, leading a team of five• Delivering high level of service to vendors and Microsoft internal teams • Provide senior licensing support for the Licensing Support Team (LST) including training• Ensure high operational standards and vendor and customer satisfaction for timely SLASnr. Consultant - Associate Licensing Specialist (Dec 2015 - Dec 2017)• Support Microsoft’s Partners and Customers in leading account negotiations• Identify unmet customer needs• Monitor licensing updates and operation changes to ensure sound deal-close • Provide licensing solutions and post sales guidance* Continue to provide LST support, per below.

EPG Bridge Lead; LATAM EA Lead – Licensing Support Team (LST) • Support Inside Sales Teams and Partners in EA renewal and consolidation efforts• Analyze and consolidate volume licensing contracts• Customize contracts, including price sheets and amendments Non-Tech Project Coordinator (MSX OL; Dashboard Mobile)• Liaison for Microsoft stakeholders & devs for creation of Dashboard Mobile app• SME for Microsoft Sales Experience Online (MSX OL) requiring testing and presentations to client • Creation of workflow and process documents

Global Foundation Services - Microsoft Operation Center ACCOMPLISHMENTS • Improved report accuracy and turnaround by creating new processes, including workflow documentation for GFS Site Up Executive Report, Site Up Standard Operating Procedure (SOP), and Write Up Quality Checklist for management use• Improved data-gathering efforts by implementing daily scrum sessions to discuss incidents• Created metric-tracking process used for MOC baseline and FY goalsDESCRIPTION• Produce weekly GFS Site-Up Executive Report covering major tool outages• Collaborate with GFS teams (MOC, MSG, GNS, DCS) to investigate outage timeline details• Identify process improvements to better track outages• Manage repair items in TFS to track progress and manage issues to closure

ACCOMPLISHMENTS• Implemented new workflows to achieve SLAs for all incentive programs (Marketing Development Funds (MDF)/co-marketing programs, including Intel Marketing Exchange Program (IMX), Adobe MDF)• Created training material for internal and external stakeholders (Partner Channel Conduit; Executive Board)• Trained new hires in Excel and workflowsDESCRIPTIONClient: Intel, Adobe• Supported the development, implementation, and ongoing administration of IMX Incentive Program• Approved worldwide incentive claims and marketing plans for MDF • Managed Help Desk inquiries and claims concerns to improve partner experience• Reported and tracked software bugs in TFS and followed resolution to SLAClient: Cisco Systems, Microsoft, Dendreon• Supported incentive & web based programs, including Cisco Datacenter Advantage Incentive Program (DCAIP), Cisco Accelerate, Cisco Pay for Performance (P4P), and Cisco Brand Resale (CBR)• Supported MS Cert Logo Builder and Dendreon Online Learning to enhance worldwide user experience • Processed worldwide Cisco incentives, including validating serial numbers and incentive distribution

Personal Accomplishments • Created project content for delivery to GenOM & donors• Produced and executed project presentations for regional symposiums• Support organizing and maintenance of database servers for research findings• Served as a mentor to new students for both GenOM or college inquiriesPaid Internship• Assisted with development and enhancement of research techniques • Assisted in execution of research in forensics, oncology, and oral biology• Data analyzing from gels, bacteria/yeast cultures, reactions, and fingerprinting • Presented at symposiums and networking events about the services and benefits of GenOMTools: Microsoft Office Suite, Laboratory Equipment, Write-Ups

Personal Accomplishments • Served as channel between students and donors to maintain current visions/relations• Executed organization of 300+ portfolios to include planned giving figures & updates– for President, Board of Regents, & Bill Gates Snr. administration. • Assisted in planning for private dinner with VP and donorsPaid Internship• Supported implementation/coordination of alumni relations for current & future giving• Maintained UW donor letters of gifts, scholarships, internships – electronic & paper• Assisted with annual reports and project documentation for Board of Regents, President, & Donors• Assisted in planning and execution of private events for Vice President & donors; RSVP’d events for VP by phoneTools: Microsoft Office Suite, Web