- Implementing and maintaining the company's IT infrastructure of the Head Office, Warehouse, and Outlets (3). - Ensuring endpoint security using 'Kaspersky Endpoint Security Cloud Plus'. - Configuring security devices (Sophos XGS), managing security policies, maintaining VPN configurations and users, implementing web filtering, port forwarding, and related tasks.- Managing ERP credentials for corporate and outlet users.- Administering the G Suite Email platform for Bangladesh users.- Manage and monitor all the installed systems and infrastructure. (Head Office, warehouse, and 3 outlets)- Providing prompt diagnosis and resolution of end users' technical issues.- Coordinating with internet service providers to ensure uninterrupted connectivity. - Sourcing and procuring IT equipment, evaluating vendor eligibility and cost-effectiveness, developing new vendor relationships, and ensuring timely stock availability as per business requirements

- Complete configuration and support of Domino’s Pizza International business application (POS-ERP/Hyper-V/ SQL Server-2016) for each new outlet.- Managing and monitoring all installed systems and infrastructure (21 outlets & corporate office).- Taking periodic database and VM backup (Weekly/Monthly) from all outlets.- Provide reporting support from PULSE/POS to respective departments.- Daily basis store level data sync status/anomaly check and fix (SQL).- Different kinds of services check on the server which is related to other middleware applications.- Assist in firewall configuration with the Indian team, monitor and observe VPN Tunnel (India-Bangladesh) status and report on time.- Online Order panel monitoring and access management of online order panel and payment gateway portal for agents and store managers.- Different kinds of server/device compatibility testing.- Provide quick diagnosis and resolution of end users' technical problems.- Source and procure IT equipment by making comparative statements (CS) of vendor eligibility and cost effectiveness, develop new vendors, and ensure availability of stocks as per business needs on time. Saved 600,000 BDT in the financial year of 2022-2023.

- Supervise new Domino’s Pizza outlet IT-Infrastructure implementation.- Install and configure Domino’s Pizza International business application image (ERP/PULSE including Hyper V) on different types of server computers. - Installing, and configuring computer (Posiflex/Desktop/Laptop) hardware, software, system, networks, terminal pcs, IP Phones, and implementing Wi-Fi solutions.- Configure new user domain profile, Email, VPN, MS Teams, SAP, AV, and DLP.- Hands-on experience of 10 outlet IT infrastructure implementation with a single hand.- IP Telephony services, attendance system management, CCTV surveillance system, and asset management.

Key Responsibilities: - Ensuring proper technical support to all clients according to the online ticketing system.- Looking after the installation/troubleshoots of fiber optic connectivity at the client end.- Troubleshooting and providing solutions to internet & data connectivity problems.- Deploying new Splitter for increasing FTTX coverage area at several places.- Working with 800+ clients with a single hand of Narayanganj Zone.- Configured all types of Wi-Fi routers at the client end.Achievements: Achieved professional certificate from Link3 Technologies Limited. (March’2019)

- Designed Network Topology using Microsoft Visio Professional.- Generated daily reports for link and interface utilization as well as weekly KPI reports.- Efficiently updated all sorts of Data Network related databases.