· Daily interaction with multiple customers to troubleshoot, plan, and implement IT solutions onsite at their office, and/or remotely · Systems, network, and cloud platform design and implementation· Network hardware configuration, optimization, maintenance and support· Thorough documentation of customer environments, process and credentials· Regular security and health audits of customer business technology· Active Directory / Azure AD design and management· Physical and virtual Windows Server deployment and management· Backup strategy planning, implementation, and execution· Business technology and application troubleshooting· Internet service, email and hosting setup and troubleshooting· Other duties as assigned

• Provide IT support for onsite and remote employees • Provide phone support for customers for ecommerce site • Help educate employees in use of systems and software• Monitor spam and fax servers• Set up customer logins for the company’s ecommerce site • Participate in programs and/or projects that enhance the company’s effectiveness and efficiency• Maintain Active Directory, Exchange Email, Server Backup• Knowledge to support Windows as well as Apple products.• Develop knowledge to support NetSuite ERP • Develop and maintain effective rapport with all employees to develop, administer, and support projects and ensure the understanding of project objectives and time lines

Provide Tier 1 - 2 tech support for end users of the softwareHelp/troubleshoot general computer and networking problemsGeneral understanding of how to install and maintain databases for Microsoft SQL Server ExpressAlpha test new releases and updates, also write precise and detailed reports for the development team

Provide excellent customer service and use good communication skills for day to day operationsSupervise and multitask daily operations of the electronics department and 6-10 associates in the departmentMonitor inventory and shrink levels of a 4.5 million dollar department to meet company standardsReport directly to management with concerns/problems/progress/projects as needed