Mike Despars Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

Marlborough, Ma, Us

+ Tirelessly supported our medical device fleet which grew to 2,500+ systems during the COVID pandemic while continuing to meet development goals. Exceeded Executive Leadership's mandate to ensure our devices were operating at maximum throughput to meet the substantial global testing demands that arose from the pandemic. Rewarded for my key role and selfless effort during a time in which the need for support exponentially increased while company financial decisions led to a decrease in internal resources.+ Led development and maintenance of an application used to configure Cisco ASA 5505 and 5506 -x firewalls which provide a secure internal network for our instrumentation located at customer sites. Provided granular access control and a validated configuration to ensure our main network intrusion mitigation layer functioned as expected. Member of the Cybersecurity team whose responsibilities include daily vulnerability assessments, completion of customer security questionnaires, and management of the overall cybersecurity of our medical diagnostic devices.+ Worked with a cross-functional team to develop an IoT related solution with the goal of automating and increasing the efficiency of serviceability of our instrumentation. Gained experience working with cloud architectures within Microsoft Azure. Lead developer of the Agent which resides on the medical device and is responsible for securely transporting data packages to Hologic’s Azure cloud environment.

Marlborough, Ma, Us

+ Worked with a cross-functional team to develop a laboratory automation solution for our IVD molecular diagnostics platform, the Panther system. Accountable for gathering requirements from the customers and developing both SDS and SRS level requirements. In charge of the communication and software integration with multiple third-party track manufacturers. Created workflow and network diagrams to explain concepts and ideas to stake holders. Designed the HL7 interface used to communicate with a track management system.+ Member of a small team responsible for developing a solution which allows our Panther system to synchronize data, enabling more efficient workflows and an improved product experience for our customers. Gained experience developing software within a scrum environment, as well as the software development life cycle. Completed peer code reviews and guided peers with design considerations by lending my in-depth knowledge of the current instrumentation and customer needs.+ Software subject matter expert for our Panther platform. Responsible for software support of multiple internal and external teams. Perform software complaint input and management. Held a key role in assisting the Sales department with customers who have questions regarding the cybersecurity of our instrumentation and ensure contract language can be successfully met by our instrumentation.

Marlborough, Ma, Us

+ Support in house diagnostic instrument fleet to maintain current development cycles and help improve reliability of the instrument.+ Support field service engineers and technical support with issues involving LIS communication, remote diagnostics communication, and hardware troubleshooting. Provide instructions to remedy issues to ensure issue has been solved.+ Expert in ASTM 1381 and ASTM 1394 LIS communication between client and host. Assist LIS vendors in configuring their host to communicate correctly with our diagnostic instruments.+ Traveled domestically and internationally to remedy critical instrument issues in a timely fashion.

Marlborough, Ma, Us

+ Conduct service of company's instrument products and provide service support (telephone troubleshooting, log file review) for in-house testing and external customers+ Conduct investigations of new, unique, or high occurrence failure modes.+ Participate on cross-functional teams in the development of service requirements and analyzing serviceability of new instrument products in development.+ Resolve technical problems requiring more than one area of expertise.

+ Maintenance, trouble-shooting, and validation of automated micro-array spotting machines.+ Worked with hardware and software personnel to upgrade the micro-array automated systems. Ensured specifications set by manufacturing were met.+ Responsible for debugging the instruments as well as validating for production use. Found and resolved major software and hardware issues. + Used SolidWorks to design an upgraded print head for the machine.

+ Processed work orders for instrument manufacturing.+ Processed instrument shipments.+ Managed 2007 instrument manufacturing physical inventory.+ Assisted with IT related problems.

+ Managed instrument inventory.+ Used QAD, a database program, to update work orders and process shipments.+ Inspected incoming parts to ensure they met the set specifications.

Master Of Information Technology

C# Programming Certification

Bs, Computer Science