Matt Desumma Email & Phone Number

London, Ontario, Canada

London, Ontario, Canada

- Interacted and communicated with customers regarding different products, gave recommendations, and answered any questions.- Served customers promptly, courteously and responsibly while operating the cash register, and guaranteed that their every need was met.- Asked customers who appeared to be 25 or younger for government-issued identification before serving them and exercised the right to refuse service to customers who appeared to be intoxicated or underage, ensuring the safety of the public and the adherence of the law.

London, Ontario, Canada

(3 fixed-term contracts)- Provided front line customer service support to students, parents, and guests at one of Western's residence buildings.- Facilitated regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, and general inquiries about Western and residence. - Monitored the use of residence keys, completed security rounds and reports, and studied all relevant emergency procedures and protocols to maintain the safety of the building.

Brantford, Ontario, Canada

- Provided students with information regarding matters related to their campus life, solved various inquiries, and utilized Students' Union policy knowledge to assist students with their needs. - Processed student requests related to administrative tasks such as matters involving the Students' Union health and dental plan, processing club reimbursements cheques, ticket sales for campus events, and any other miscellaneous tasks as required. - Assisted with the Students' Union tech-share program by renting out laptops, tablets and other technological equipment to students on request.

London, Ontario, Canada

- Duties include the handling of product through the receiving procedure as well as the shipment of products to customers; proper placement of cartons in correct storage locations; pulling assigned cartons and placing on conveyer and sorting mechanisms; and the loading of cartons on trailers for shipment.- Maintained accuracy and attention to detail while using WMS (Warehouse Management System) to ensure accountability for all units handled.- Received training and certification in the operation of reach forklift trucks and motorized rider pallet jacks.

Brantford, Ontario, Canada

- Maintained confidential information while providing service to staff, faculty and community partners within the Faculty of Liberal Arts department.- Assisted with various office and clerical duties, such as filing and organizing information.- Contributed to the preparation of travel documentation and expenses, monthly reconciliations & expense tracking.

Brantford, Ontario, Canada

- Created personalized study schedules for students who needed help with their managing their time properly. - Held consultations for students who sought assistance in all forms of school work, focusing primarily on academic writing and general study skills.- Developed hand-outs and blog posts for students who needed support in a wide variety of subject matters.

London/Brantford, Ontario, Canada

(3 seasonal contracts)- Interacted and communicated with customers regarding different products, gave recommendations, and answered any questions.- Served customers promptly, courteously and responsibly while operating the cash register, and guaranteed that their every need was met.- Asked customers who appeared to be 25 or younger for government-issued identification before serving them and exercised the right to refuse service to customers who appeared to be intoxicated or underage, ensuring the safety of the public and the adherence of the law.

London, Ontario, Canada

- Prepared food orders for customers while remaining obedient to proper procedures and health & safety standards.- Ensured customer satisfaction while operating in a service role, greeting and taking orders from patrons.- Unloaded shipment truck, took inventory and stocked shelves after receiving shipments.- Implemented effective sanitation and hygiene guidelines by performing storefront and equipment maintenance duties.

Doctor Of Law - Jd, Law

Bachelor’S Degree, Honours Law & Society; Honours Human Rights & Human Diversity

Activities and Societies: Director of the Board; Senator; Communications Executive (Orientation Week 2017); Icebreaker (Orientation Week.