Michael Dettore Email & Phone Number

Rochester, Ny, Us

Rochester, Ny, Us

Rochester, Ny

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, guide customers on best practices and ensure product adaptation. Help create a competitive advantage within the Fleet SaaS landscape through technical support and customer experience. Help organizations track, analyze and improve their fleet operations.- Responsible for managing SMB customers.- Establish a strong rapport with key stakeholders and execute process-driven tasks.- Host and lead customer meetings.- Host zoom webinars for success reviews to ensure customers are getting the most value with the product and services. - Track tasks against a schedule, execute outreach efforts and coordinate with internal staff.- Process payment outreach efforts as needed.- Strive for 100% CSAT and happiness during customer interactions.- Help refine existing and identify new customer success practices across the team- Manages an effective and efficient remote workspace- Utilize Salesforce to ticket client interactions

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, guide customers on best practices and ensure product adaptation. Help create a competitive advantage within the Fleet SaaS landscape through technical support and customer experience. Help organizations track, analyze and improve their fleet operations.- Responsible for managing SMB customers.- Establish a strong rapport with key stakeholders and execute process-driven tasks.- Host and lead customer meetings.- Track tasks against a schedule, execute outreach efforts and coordinate with internal staff.- Strive for 100% CSAT and happiness during customer interactions.- Help refine existing and identify new customer success practices across the team- Manages an effective and efficient remote workspace- Utilize Salesforce to ticket client interactions

Rochester, New York, United States

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, import their data, and roll out the product to their users. Help create a competitive advantage within the Fleet SaaS landscape through technical support and customer experience. Help organizations track, analyze and improve their fleet operations.- Responsible for managing a portfolio of onboarding projects- Establish a strong rapport with key stakeholders and execute a process-driven onboarding experience- Build and execute Customer Success Plans- Track tasks against a schedule, execute onboarding efforts and coordinate with internal staff- Strive for 100% CSAT and happiness during the onboarding process- Help refine existing and identify new customer success practices across the team- Manages an effective and efficient remote workspace- Utilize Salesforce to ticket client interactions

Remote

Handling inbound Phone, Email and Live Chat software support inquiries for small business and enterprise customers. Help create a competitive advantage within the Fleet SaaS landscape through technical support and customer experience. Help organizations track, analyze and improve their fleet operations.- Responsible for providing first call resolution via Phone, Email and Live Chat- Manages an effective and efficient remote workspace- Handles all levels of support- Utilize Salesforce to ticket client interactions- Strive to consistently produce 10/10 CSAT scores

940 Stone Rd Rochester, New York 14616

Primrose Signature Boutiquehttps://primrosesignatureboutique.com/I have donated my time to help set up a local business owners website. I have hosted the website on my Linux server and designed it using WordPress.This is continued support and is still in development.SKILLS USED FOR THIS PROJECT:-Wordpress-SQL-Linux/Nginx web hosting-SSL configuration-Woocommerce-Email and phone support

994 Long Pond Rd, Rochester, Ny 14626

Journey Home (Non-profit)994 Long Pond Rd, Rochester, NY 14626http://journeyhomegreece.org/I have donated my time to helping a local Hospice home with their website, maintaining their PC and accessories. In addition, I have upgraded their PC to Windows 10, upgraded their network infrastructure and hosted their website.This is continued support and working with their office administrator and director to keep things running smoothly for them.SKILLS USED FOR THIS PROJECT:-Wordpress-SQL-Linux/Nginx web hosting-MS Frontpage (NO LONGER USING)-PC repair and technical troubleshooting-Windows environment-Email and phone support

Henrietta, Ny

Lead support representative in a high volume remote model, providing multi-faceted service for aproprietary SaaS/Web/Hardware based platform. - Responsible for providing first call resolution via phone/email to high priority customers, approx.30-40 inbound calls per day - Provides triage for complex issues for new hires- Manages an effective and efficient remote workspace - Handles all levels of client onboarding and support, including pre-sales consulting, hardware shipment, billing inquiries, best practice for product optimization and incident triage/resolution- Utilize Salesforce to ticket client interactions- Consistently produce 10/10 CSAT scores

United States

**Website has been taken down**The community was Gameface Gaming, and we had a large community to support. In addition, we had an admin team that handled different areas of the community.I was in charge of maintenance on the Windows server and adding enhancements to the player experience. I also supported and resolved issues when they arose.SKILLS USED FOR THIS PROJECT:-MySQL-MySQL Queries to find player data-Windows Server hosting-Windows Server Troubleshooting-Edit and maintain SQF scripting files to run game assets-Domain Name Registration-Team Management and project prioritizing-Email and ticket support via the website forum

Rochester, New York, United States

- Provided phone/ticket-based support for the Intuit TurboTax desktop application.- Software support in an online environment.- Basic and advanced troubleshooting of the installed software application.- Recognitions for a willingness and desire to go above and beyond normal customer expectations.- Recognized for exceptional technical support and customer service.