Michael Dettore Email & Phone Number

Rochester, NY, US

Rochester, NY, US

Rochester, NY

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, guide customers on best practices and ensure product adaptation. Help create a competitive advantage within the Fleet SaaS landscape through.

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, guide customers on best practices and ensure product adaptation. Help create a competitive advantage within the Fleet SaaS landscape through.

Rochester, New York, United States

Ensure customers fully adopt Fleetio's fleet management and maintenance software platform. Work directly with customers to document their desired outcomes, complete product training, configure their Fleetio account, import their data, and roll out the product to their users. Help create a competitive advantage within the Fleet SaaS landscape through.

Remote

Handling inbound Phone, Email and Live Chat software support inquiries for small business and enterprise customers. Help create a competitive advantage within the Fleet SaaS landscape through technical support and customer experience. Help organizations track, analyze and improve their fleet operations.- Responsible for providing first call resolution via.

940 Stone RD Rochester, New York 14616

Primrose Signature Boutiquehttps://primrosesignatureboutique.com/I have donated my time to help set up a local business owners website. I have hosted the website on my Linux server and designed it using WordPress.This is continued support and is still in development.SKILLS USED FOR THIS PROJECT:-Wordpress-SQL-Linux/Nginx web hosting-SSL.

994 Long Pond Rd, Rochester, NY 14626

Journey Home (Non-profit)994 Long Pond Rd, Rochester, NY 14626http://journeyhomegreece.org/I have donated my time to helping a local Hospice home with their website, maintaining their PC and accessories. In addition, I have upgraded their PC to Windows 10, upgraded their network infrastructure and hosted their website.This is continued support and working.

Henrietta, NY

Lead support representative in a high volume remote model, providing multi-faceted service for aproprietary SaaS/Web/Hardware based platform. - Responsible for providing first call resolution via phone/email to high priority customers, approx.30-40 inbound calls per day - Provides triage for complex issues for new hires- Manages an effective and efficient.

United States

**Website has been taken down**The community was Gameface Gaming, and we had a large community to support. In addition, we had an admin team that handled different areas of the community.I was in charge of maintenance on the Windows server and adding enhancements to the player experience. I also supported and resolved issues when they arose.SKILLS USED FOR.

Rochester, New York, United States

- Provided phone/ticket-based support for the Intuit TurboTax desktop application.- Software support in an online environment.- Basic and advanced troubleshooting of the installed software application.- Recognitions for a willingness and desire to go above and beyond normal customer expectations.- Recognized for exceptional technical support and customer.