Dexter Myers Email and Phone Number

• Oversee business and technical aspects, including overseeing creation of schedules, documents, and perform assessment of Business Impact as High, Medium and Low.• Act as single point of contact for multiple vendors, business units, and Information Technology partners during installation, administering schedules and communicating risks. • Define Manage, Coordinate, Control and Resolve issues resonating within the server environment. Position is that of a conduit between the Server Environment, Operational Teams (Windows, UNIX, Storage, Change Management, etc), Vendors and the Business. Developing Work Plans to Resolve Server Issues.• Create targeted communications regarding desktop, data center, or network infrastructure outages, virus alerts, ongoing updates for adverse events, desktop upgrade notifications (service patches, virus software updates) and any business or infrastructure projects or updates requiring client action or having client or business impact.• Liaison among Service Delivery Management Teams (SDM), global Operational Technical Teams, Service Delivery Teams (SDM) and Operational Management Teams in over 150 countries and related jurisdictions and minimize downtime.• Implement Change Management Process.

09/11/2006 – 08/30/2007• Responsible for AT&T clients across multiple services lines including implementation and installation of servers.• Single point of contact for all customer related issues for several AT&T & SBC telecommunications clients during site rollouts.• Provide guidance to the engineering team to include product (hardware/software) fixes and solutions to improve design, reliability and maintenance of product.• System interface for Internet Protocol Television (IP/TV) and monitor a global Internet Service Provider to provide, Voice, Video, Data and IP/TV.• Provide diagnostics to technical experts on video servers on the IPTV platform. This includes VOD Servers, Server Facing, Client Facing Servers, Backend Servers, and Database Servers.• Create and review customer-specific documents and guides based on customer requirements.• Validate successful video streaming and responsible for getting the site sign off document from the client.• Excellent relationship building and customer acquisition which has maintained a consistent customer satisfaction rate of over 95%.

02/01/2001 – 01/01/2006• Responsible for the planning, execution, and communication of IT projects according to deadlines and within budget. This includes coordinating the efforts of team members and third-party contractors or consultants in order to deliver the project according to plan. This also includes overseeing quality control throughout its life cycle• Work closely with process owners and end users to map required processes and translate to systems solutions, process and procedures.• Project plans reported to executive management and 3rd party vendors via MS project.• Identify potential software conflicts and worked side by side with software engineers to manage appropriate software releases which corrected software related issues.• Identify business needs, critical path, and service level agreements using various communication tolls, which allowed for quick, easy and accurate translation to stake holders and 3rd party vendors.• Responsible for understanding the process in Operations and the Production Environment.• Provide Change Management solutions, facilitating notification and implementation of all planned and unplanned change activities (new, existing and complete) that impact company’s projects and support applications.• Understand, and promote change management practices and disciplines with all stakeholders on projects.• Responsible for monitoring system documentation, process and change control procedures, and implementation sign off procedures.• Monitor the troubleshooting of Windows 2003/ 2000 server especially in change management, patch management, release management, capacity planning and utilization, performance monitoring, disaster recovery, and all other facets of server control.