Michael Ehrlich Email & Phone Number

Charlotte, NC, US

Chicago, IL, US

Miami, Florida, US

New York, US

Nashville, Tennessee, US

• Built loyal Buyside advocates through seamless client partnerships and expertise in real estate marketing, technology, and operations. Key achievements include:
• Success Management: Engaged with agents, brokers, and staff to track KPIs, share success stories, and promote products.
• Digital Marketing: Created impactful social, digital, and content campaigns using Adobe Creative Suite.
• Web Development: Customized brokerage solutions with HTML & CSS.
• Training: Delivered tailored training via webinars, in-person sessions, and virtual platforms.
• Support: Provided 1st and 2nd level tech support for users and teams.

Madison, NJ, US

• Served as the primary expert for ZAP’s product suite, including broker/consumer-facing websites and CRM tools. Key responsibilities included:
• Product Expertise: Investigated use cases and ensured timely ticket resolutions with thorough follow-up.
• Training: Delivered training for agents, brokers, and ZAP specialists to enhance platform adoption and effectiveness.
• Customer Support: Provided prompt and comprehensive assistance to internal and external customers.

Madison, NJ, US

• Served as the primary resource for affiliate management teams, driving business growth and profitability. Key highlights include:
• Brand Advocacy: Communicated the Coldwell Banker value proposition to strengthen affiliate relationships and grow client bases.
• Strategic Support: Provided tailored guidance to affiliates, helping them implement tools and systems to boost profitability.
• Relationship Building: Conducted multi-media conferences and live presentations to foster strong client connections and inspire action.
• Business Development: Focused on empowering affiliates to build sustainable, profitable businesses

Madison, New Jersey, US

• Provided 2nd-level technology support for a global corporation serving 13,000 offices and 239,000 sales personnel. Highlights include:
• Technical Support: Delivered expert support for corporate applications, brand websites, Microsoft Suite, and operating systems (Windows & Mac).
• Training: Developed and led training for new customer service reps, ensuring hands-on competency in all applications and processes.
• Efficiency Improvements: Supported ongoing CSR development, boosting first-call resolution rates and customer satisfaction.
• Collaboration: Acted as liaison between users, management, and development teams for application upgrades and changes.
• Vendor Coordination: Worked directly with vendors to resolve application issues and improve functionality.

Philadelphia, PA, US

• Provided 2nd-level help desk support for corporate employees, specializing in software, hardware, and network solutions. Key responsibilities included:
• Software Support: Managed Microsoft Office (XP, 2003, 2007), ACT, Microsoft CRM, and Blackberry Enterprise Server.
• Training: Trained colleagues on custom workflow software (MCS) for order processing and billing.
• System Maintenance: Performed weekly backups and submitted reports to the IT Director.
• Network Support: Resolved TCP/IP and printer network issues from switch to desktop.
• Account Management: Created and maintained user accounts and Microsoft Exchange mail accounts.