• Managing LinkedIn Talent Solutions Specialist team who primarily support the ANZ LinkedIn business of Talent Solutions product. Currently an expert on Salesforce CRM.. Mentoring New hires, helping them to ramp successfully• Being a go to person for product questions and process guidance.• Collaborate with Sales team on daily basis to fix their client issues to allow them have healthy discussions with the client• Applying advance product to resolve complex issues, and share best practices with the rest of the team.• Pro-active queue management throughout the day• Supporting the manager with system accuracy, like updating time sheets, leave trackers and other performance trackers• Support team members to gain product expertise and help with any cases and identify product knowledge and gaps within the team.• Working on the LTS queues when required.• Set up meetings with PES(Product Education team), TES (Technical Escalation team) and working very closely with them.• Collaborate with Seniors from other regions and departments.• Doing Quality audits for the team. Also currently doing QA Audit for APAC Job Wrapping support team.• Working on Sales related projects and also initiating those type of projects.• Being part of Global projects.• Taking care of the team in absence of Manager and insuring business operations running smoothly.• Providing feedback to improve processes and product.• Taking accountability for the team’s performance and analyzing with the manager to meet the teams Okr’s• Conducting process related training's.• Conducting Job Wrapping trainings for teams in APAC and EMEA

The Enterprise Services Specialist serves as the point of contact for all contacts and support aspects with LinkedIn Corporate Solutions accounts. It is imperative to identify opportunities for proactive discussions with users and recommendations as to how LinkedIn may assist in meeting overall business objectives. We are the customer’s source for LinkedIn product information and communication for optimizing LinkedIn services.We also have a tight coordination with a wide range of LinkedIn teams, including: Sales, Product Consultants, Product Support, Direct Marketing and Advertising Operations to fulfill the LinkedIn objectives.

•Respond to service requests and customer inquiries and help resolve issues •Serve as the single point of resolution for the customer. •Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses. •Research and resolve inquiries in writing •Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues. •Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement. •Accurately record customer trends using internal tools.

• Advanced Software support for Canadian customers, which includes troubleshooting and fixing all Technical and Windows, based issues (Windows XP, Windows Vista, Win 98 and Win ME).Helped the team member in achieving the total solution target by helping them find the area of opportunities to sell.• Handling Live Escalation in TM/TSS AbsenceSupporting teams in the absence of managers, L2/Technical Support Coach• Handling callbacks, Refund, OS and Drivers installations, intermittent issues.• Network setup and configuration (Wired and wireless), Home router configuration (Net gear, Cisco, Dink, Belk in, MSC networks etc. and ISP provided gateways in Canada), Peer to peer networks, Adhoc networks, Internet connection sharing. • Internet setup (DSL Broadband, dialup, PPPoE, Cable) and email configuration.• Also handled RCC (Resolution confirmation calls) to ensure the Hardware and software issues was fixed.• Helped the OWR team and also made sure calls assigned as per the slots were completed on time to meet the SLA and also planned the slots accordingly to ensure there were no misses or delays in callbacks.

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.• Owns customer issues from beginning to resolution (handles in place).• Assists customers by diagnosing problems and providing resolutions for technical and service issues.• Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.• Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.• Recreates, identifies and provides input on unique or recurring customer problems.• Remains knowledgeable of Dells product line, current industry products and technologies.• Focuses on delivering a positive customer experience according to Dell standards.• Monitors and tracks issues to ensure accurate resolution