▪ Part of SOC Team and CSIRT

▪ Organizing and segmented the working environment and detect potential safety risks.▪ Logistic management of inventories to prevent service lapses.▪ Initiated an SOP and workflow for crew of 6-13 people before every flight to prevent and manage potential risks on flight.▪ Actively listened to customers' requests, confirming full understanding before addressing concerns.▪ Regular monitoring to ensure everyone, including the employees, complies with the rules and instructions for safety and security.▪ Constant interval communication with the flight deck crew to ensure their well-being.▪ Maintained energy and enthusiasm in a fast-paced environment.▪ Assessed yearly on flight emergency scenarios.