Mahmoud Eldafrawy Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Hilton, The WB & DoubleTree Abu Dhabi Yas Island

Dubai Emirate, United Arab Emirates

Managing the reservations department acting as reservations and on-site revenue manager reporting to hotel’s general manager.Core Activities:• A key member representing the department at weekly sales strategy meeting• Closes the best opportunities for the property based on market conditions and property needs.• Monitors same day selling procedures to maximize room revenue and control property occupancy by optimizing group and transient bookings.• Coordinates with sales… Show more Managing the reservations department acting as reservations and on-site revenue manager reporting to hotel’s general manager.Core Activities:• A key member representing the department at weekly sales strategy meeting• Closes the best opportunities for the property based on market conditions and property needs.• Monitors same day selling procedures to maximize room revenue and control property occupancy by optimizing group and transient bookings.• Coordinates with sales and Convention Services to process rooming lists and reservation cards• Assisting director of sales with conducting site inspections, negotiating and closing deals.• Assisting front office leaders in educating front line associates with relevant proper system and booking procedures.• Helping in training new associates to familiarize with company’s culture and related unique systems and its strengths. Key Achievements:• Implemented a new weekend & public holidays’ inventory management strategy resulting in noticeable increase in room revenue and less pressure on hotel’s operational departments.• Optimizing property management system and hotel inventory system by implementing company’s standard operating procedures leading which greatly helped in generating more accurate financial, statistical and forecast reports. • Assisted property’s finance department in rectifying and implementing relative company’s standard operating procedures which helped in achieving increasingly outstanding results in periodical audits.• Implementing new departmental training modules for front line associates leading to an increase in guest satisfaction and capturing each potential booking opportunity. Show less

Dubai

Was responsible for all groups’ reservations, logistics and communicating all relative information to concerned departments. Core Activities:• Managing the hotel’s room inventory for all groups, working closely with revenue team to maintain accurate occupancy and revenue forecast.• Understand and facilitate the process of overflow rooms with Event Manager and group contact.• Coordinating and communicating all necessary information with operational departments for… Show more Was responsible for all groups’ reservations, logistics and communicating all relative information to concerned departments. Core Activities:• Managing the hotel’s room inventory for all groups, working closely with revenue team to maintain accurate occupancy and revenue forecast.• Understand and facilitate the process of overflow rooms with Event Manager and group contact.• Coordinating and communicating all necessary information with operational departments for flawless and successful events.• Delegating tasks to coordinators within group reservations department.• For large groups (300+ rooms) was the main point of contact for all the groups’ bookings, logistics.• Assist event planners with events and groups billing.• Preparing the upcoming groups’ planning sheet to make sure that group rooming lists are received on due dates and group resumes are sent on timely manner.• Representing the group reservations department in hotel’s operation meetings.• Handling and planning events from pre-event phaseo Building and maintaining strong relationship with the client. o Obtaining and communicating all information to operational departments.o Conducting a preconvention meeting with concerned departments.o During event phase, ensure delivering an exceptional experience exceeding guests’ expectationso Conducting a post-convention meeting.• Managing daily attendance and working with director of events and human resources department for coordinating all events planning team work schedule and vacations.• Assisting in training all new events planning team membersKey Achievements:• Assisted in implementing hotel’s procedures for handling large sized groups.• Was main point of contact for room bookings, logistics and billing for Baker & McKenzie group (500+ rooms per night) rooms and Aqua Sun incentive group (930 rooms per night).• Frequently praised and received an appreciation official emails from several high profile events. Show less

Dubai, United Arab Emirates

• Maintain customer loyalty by resolving of guest concerns and verifying a positive guest experience.• Working closely with the region’s sales leaders to assist the company’s most valuable guests with planning their trips around the globe by coordinating with different hotels to make sure guests are recognized and well taken care of.• Create a compelling end to end customer experience across all reservation sales touch points and stages in the customer's lifecycle.• Focus on Meet… Show more • Maintain customer loyalty by resolving of guest concerns and verifying a positive guest experience.• Working closely with the region’s sales leaders to assist the company’s most valuable guests with planning their trips around the globe by coordinating with different hotels to make sure guests are recognized and well taken care of.• Create a compelling end to end customer experience across all reservation sales touch points and stages in the customer's lifecycle.• Focus on Meet the customer’s needs, and to “never lose a sale out of the Marriott system” whenever feasible.• Communicate customer service issues and resolutions throughout organizational structure.• Handling all the global booking enquiries for Individuals, Travel Agencies and Airline Crews.• Handling reservations for Dubai Marriott Hotels as part of the cluster reservations. Show less

Doha, Qatar

Core Activities:• Ensures that all reservations are handled according to Marriott Standards• Overseeing and managing reservations handling of Reservation Agents as well as their training and development• Skillfully attempts to up-sell and cross-sell with every opportunity.• Input reservations as per rooming list provided by the meeting planner/booker• Ensures proper communication of special room allocation requirements to the Front Desk by appropriately using traces, alerts… Show more Core Activities:• Ensures that all reservations are handled according to Marriott Standards• Overseeing and managing reservations handling of Reservation Agents as well as their training and development• Skillfully attempts to up-sell and cross-sell with every opportunity.• Input reservations as per rooming list provided by the meeting planner/booker• Ensures proper communication of special room allocation requirements to the Front Desk by appropriately using traces, alerts and other means of communication, accurate billing. Ensures group files are accurate and up to date.Key Achievements:• Achieved associate of the quarter for 2011• Was solely handling the property biggest corporate account bookings as per main contact request. Show less

Taba, Egypt

• I was responsible for handling all new booking requests coming through email, telephone, fax or travel agencies web sites.• Checking the hotel inventory to determine what room types available to sell.• Maintaining the property management system to ensure accurate forecast and revenue projections.• Preparing the forecast reports to be discussed with the reservation manager and the Director of sales.• Working closely with front office team to ensure accurate room availability… Show more • I was responsible for handling all new booking requests coming through email, telephone, fax or travel agencies web sites.• Checking the hotel inventory to determine what room types available to sell.• Maintaining the property management system to ensure accurate forecast and revenue projections.• Preparing the forecast reports to be discussed with the reservation manager and the Director of sales.• Working closely with front office team to ensure accurate room availability and maximizing room revenue• Communicating occupancy reports to operation teams and assisting with planning for peak seasons.• Assisting front office department during with enhancing guests’ arrival experience during busy operation hours. Show less