Michael Freeman Email & Phone Number

Rolla, Missouri, United States

Asheville, North Carolina, United States

High Point, NC

• Managed team of 6 application developers following Agile processes while working with customers in requirements gathering and prioritizing development work.
• Performed business intelligence role extracting data using SQL and generating reports in Microsoft SSRS and Power BI.
• Also Technical Project Lead for implementation of new enterprise contact center system moving from an Avaya platform to Five9. Fully versed in management and configuration of Five9.

• Responsible for all technology supporting the business operations including Finance, HR, Customer Service, Marketing, Advertising, Donor Relations.
• Managed all in-house windows/mac computers, Windows servers, Active Directory, VOIP phone system and printers.
• Business Analyst for all business teams and managed L2 help desk for customer technical issues.
• Modified backup system from tapes to Cloudberry, implemented and supported new VOIP phone system, expense management system and Accounts Payable system.
• Administrator for all business systems including Intacct Accounting system.

Manage a team with responsibility for maintaining technical relationships with customers, supporting sales in their interaction with customers, solution design, quoting of product and services, and documenting the sale in a Statement of Work. In this role I led development of a customer profile and altered the format of the quote and Statement of Work to.

Managed a team of 20 technical professionals involved in all aspects of product deployment. This included coordination of the trade show and demo systems, staging of customer products, the installation and upgrade of PACS systems at hospitals and imaging clinics throughout the US and Canada, Cloud/VNA operations support, and maintaining a virtualized.

Greenville, SC

Led a professional services group providing a broad range of support to the sales and deployment organizations. Those responsibilities included: Served as the Solution Architect in North America for deployment of AGFA products on a virtual (VMware) platform. Technical consultant for Sales, trainer for internal VMware courses, technical lead in the.

Greenville, SC

Direct report to R&D organization in Europe with responsibility to provide technical leadership in the design, validation, knowledge transfer to Services, and launch of all healthcare/imaging products in North America. Also dotted-line report to the North America Marketing organization to support the direct and dealer channel sales efforts. My.

Development Manager in product customization group. Supervised developers, interfaced with customers, and served as project manager for all projects to insure projects meet client specifications, timelines, and budget. Managed over 250 projects following a strict development life-cycle methodology. Projects ranged in size from 12 hours to over 8000 hours..

Software/Network engineer and project manager for numerous server, workstation, and application rollouts across sites in U.S., Canada, and Mexico. Built and deployed approximately 200 network servers over a six-month period. Packaged applications and distributed OS/network updates to over 8500 workstations using WinInstall and HP/DTA. Also served as a.

Reported to Chief Technology Officer as manager of a campus IT group that provided senior-level consulting and support of 4000+ end-users and approximately 200 support personnel. Coordinated the support and training of technical staff through technical training programs, weekly meetings, web sites, and e-mail. Served as primary contact for the university.

Responsible for the technological direction of university-wide business systems and units. Reported to the Chief Financial Officer and provided planning and management of all computing activities performed within the Division of Business and Finance. Assisted business units in the analysis of operations and the definition, development, and application of.

M.B.A., Business Administration

B.S., Computer Science

Activities and Societies: Sigma Alpha Chi