• Provide support for ~1,700 employees, 2 offices and 13 retail locations• Responsible for all endpoints and network equipment, including Fortigate firewalls, Cisco switches, Meraki and Ubiquiti Aps, as well as Macs, PCs, iPads, and Zoom rooms• Administer JAMF Pro device management for all Apple devices• Manage cloud-based phone system• Manage Mimecast email security and Sophos Intercept X Endpoint

Supported users and troubleshot LAN and technical services for 12 offices remote and on-site across the country including network connections, equipment needs, various software and hardware issues, and low-level server issues/requests via email and service desk (ServiceNow).Helped coordinate acquisition integration project by migrating >300 PC to Jacobs domain, migration, testing and setup for moving RDS services and several file shares off of hosted environment and into Jacobs datacenters, and deploying various Jacobs software.Coordinated and performed quarterly deployment of laptop upgrades for various departments.Provided server support for Microsoft Remote Desktop Services environment and SMB file shares.Assisted network services team with network migration, maintenance, and troubleshooting, and to establish new offices across the country, including installing and assisting configuring all network hardware in remote offices (servers, routers, switches, firewalls, WAPs, server racks, some cabling).Wrote Visual Basic and Batch scripts to automate various functions.Created detailed documentation and ran training sessions for end users for various systems and collected feedback for future improvements.Managed the PBX / VoIP system and building access, alarm, and DVR systems.Coordinated with business managers to develop new solutions to complicated problems.Setup new user AD accounts and laptops, imaged laptops with SCCM, install all necessary software, perform first day training.

Provided desktop support and training to ~700 district administrators, teachers, and support staffMaintained, analyzed, troubleshot and repaired laptops, desktops, and printers.Built standardized Windows 7 images using Sysprep, and prepared PCs for staff and student use.Responded to and resolved helpdesk tickets, prioritizing and keeping record of tasks.Created and updated user and computer accounts in Active Directory.Maintained SharePoint servers and portals, including finance portal, intranet, and website.Migrated district office PCs from XP to Win 7 and performed full office desktop/laptop upgrades.