Michael Graff Email & Phone Number

Framingham, Ma, Us

I own the e-commerce Fraud Prevention customer journey within Cyber Security for Staples and its affiliated business units. Previously reporting into the Finance Organization, Fraud is now part of a Cyber Security Fusion Center. I collaborate with my Cyber Security peers to mitigate fraud risk from Front-End Bot Attacks, ATOs, Credit Card Fraud, Account Receivables Fraud, AML activities and more. We’ve expanded our scope beyond a typical fraud team’s responsibilities to include:• Return Abuse Analytics• Cargo Loss (Missing Package) Analytics• Margin Monitoring and Protection• Machine Learning driven Anomaly Detection• Claims Team AnalyticsMy analytics team utilizes best in class analytics tools such as: Alteryx, Power BI, Python, Tableau and Altair Knowledgestudio to make the magic happen. My Data Science team is coming up with innovative implementations using cutting edge technologies such as graph databases for fraud community detection. My Fraud Detection Team delivers best in class results for productivity, time in queue and low insults (we actually measure this and hold each analyst accountable).In addition to owning Fraud Prevention, I also lead an Analytics Center of Excellence. We take analytics leaders from across Staples and bring them together to share best practices, manage shared tools and resources, identify community needs and more. I am also co-chair of the All Abilities Business Resource Group, where I help make sure people with all abilities have a seat at the table.

Framingham, Ma, Us

I lead a best-in-class financial risk and analytics team. I own the e-commerce Fraud Prevention function within Finance. My responsibilities have expanded and now I also lead a Financial Analytics Center of Excellence that supports the Order to Cash (O2C) and Procure to Pay (P2P) functions. Some of these responsibilities include:• Manage front end cart and checkout risk mitigation through dynamic configuration deployments to ensure the fraud-bot gets stopped while the real customer isn’t exposed to friction.• Manage post-auth/pre-ship risk assessment using a trusted best-in-class fraud provider’s rule engine platform, which allows us to deploy targeted strategies that balance fraud risk with user experience. • Manage Fraud Detection Team responsible for manual review and link analysis.• Provide deep financial analytics insights to Supply Chain team on Cargo Loss, determining where a package that did not reach a customer ended up, and who should be responsible for the error.• Oversee Business Policy Management in the Order Flow process.• Provide Accounts Receivable/Collections teams clear, consistent, and meaningful BI dashboards and automations showing productivity trending, Cash Applications metrics, agent quality metrics and more.

Framingham, Ma, Us

I own the Analytics function on the fraud team and help set strategy. Our scope is large, we have front end protections that need to be tuned to identify bot activity while not impacting good customers. We manage margin protection to ensure fraudsters aren’t taking advantage of our policies. We configure and maintain our fraud engine to reduce impact to good customers while catching fraudsters. Areas of responsibility include:• Manage front end cart and checkout risk mitigation through dynamic configuration deployments to ensure the fraud-bot gets stopped while the real customer isn’t exposed to friction.• Manage post-auth/pre-ship risk assessment using a trusted best-in-class fraud provider’s rule engine platform, which allows us to deploy targeted strategies that balance fraud risk with user experience. • Provide deep financial analytics insights to Supply Chain team on Cargo Loss, determining where a package that did not reach a customer ended up, and who should be responsible for the error.• Oversee Business Policy Management in the Order Flow process.

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Led a Fraud Prevention team that is data driven and conversion focused in the ever evolving fight against Organized Cyber Crime. Coached and developed a team of 4 talented and diverse leaders to ensure maximum engagement and performance in an organization totaling over fifty fraud fighting professionals. Oversaw and directed fraud product roadmap and acted as public facing thought leader in media publications.• Interfaced with C-level executive team, communicating industry trends and business performance• Developed partnerships across company business units to enable cost saving initiatives• Reviewed and managed suite of vendors and technologies to ensure optimal performance for today while preparing for the needs of tomorrow

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Led a team of Fraud Managers and owned the Fraud Prevention Strategy end to end. Developed those managers into high performing leaders of teams that executed on: Risk Analytics, Chargeback Management and Manual Fraud Review.

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Ran a team of highly skilled risk analysts. Developed analysts’ skillsets and analytical mindsets, inspiring their creativity to come up with new ways of identifying fraud and increasing approvals. Delivered data driven modeling solutions to respond to sophisticated cyber-attacks from well-funded and coordinated digital crime rings.

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Collaborated with a team of Solution Engineers, Technical Analysts and Risk Analysts to create next generation risking solutions.

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• Built predictive models using tools Knowledgeseeker and R to analyze fraud patterns in data• Optimized ETL processes for analytics and reporting

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•Gathered information on orders using a wide range of investigative tools and techniques including online resources and direct contacts with banks and consumers. Exercise critical thinking skills to assess the probability of a transaction being fraudulent.•Analyzed risk correlations between variables in consumer transactions.•Produced ad-hoc analysis of emerging fraud trends for leadership using data mining techniques.

I had the privilege to speak at MRC Vegas 2016, delivering a presentation called "Building a Best in Class Fraud Prevention Team". Fraud talent is highly sought after in today's world of record breaking data breaches, making it critical for companies to find the right people and recognize their contributions. A trickle of turnover can turn into a tidal wave that causes a devastating brain drain effect on a fraud team.

Minneapolis, Mn, Us

•Worked with store leaders to develop action plans based off of monthly analysis reports of loss.•Designed and implemented new best practices to reduce shrink including: new training programs, merchandise protection strategies as well as improved data collection and communications standards.•Supervised operational tasks of over 25 different workcenters, with over 150 employees.

Bloomington, Indiana, Us

•Used troubleshooting techniques to solve unfamiliar software issues, assisting students, faculty and guests to the university.•Provided phone tech support for students, faculty and university guests, while working independently in over 15 computer labs across campus.

Master Of Science (M.S.), Predictive Analytics

East Asian Languages And Culture/Germanic Studies, Japanese, German, French, Liberal Arts And Management Program