Mike Green Jr Email & Phone Number

Alexandria Va

Functional role is IT Operations manager. I have the hepdesk under me and am responsible for implementing and maintaining all hardware and software.Senior IT resource for entire organization's infrastructure including 4 offices, in 4 states.Replaced all server hardware and migrated/virtualized into Nutanix Hyperconverged AHV platform.Overhauled Active Directory by purging many old objects, recreating GPOs and implementing MS LAPS.Developed an MDT server for imaging and maintains… Show more Functional role is IT Operations manager. I have the hepdesk under me and am responsible for implementing and maintaining all hardware and software.Senior IT resource for entire organization's infrastructure including 4 offices, in 4 states.Replaced all server hardware and migrated/virtualized into Nutanix Hyperconverged AHV platform.Overhauled Active Directory by purging many old objects, recreating GPOs and implementing MS LAPS.Developed an MDT server for imaging and maintains with updated drivers and Windows updates.Led a major infrastructure upgrade/replacement with new phone system, new internet connections at each site, using VeloClouds, Fortigates, and FortiAPs.Deployed Windows Server 2016 RDS with remote apps for major business applications. Show less

Bethesda Md

Same job supporting NIAMS as with Digicon. There was a contract change. Still supporting in person and remotely at NIH in Bethesda.

Dc, Herndon Va, Woodbridge Va, Bethesda Md

Held 4 positions:National Institute of Arthritis and Musculoskeletal and Skin Diseases (NAIMS) at NIH in Bethesda-Desk side and remote support. 1 of a 2 person desk side team.-Built Windows 7 images.-Built El Capitan OS X images.-Troubleshot and supported an environment that was 50% Apple OS X.Prince William County Government Call center-1 of a 5 person team supporting 5000 employees. As a team, we processed over 5000 calls per month, 150 emails per day with… Show more Held 4 positions:National Institute of Arthritis and Musculoskeletal and Skin Diseases (NAIMS) at NIH in Bethesda-Desk side and remote support. 1 of a 2 person desk side team.-Built Windows 7 images.-Built El Capitan OS X images.-Troubleshot and supported an environment that was 50% Apple OS X.Prince William County Government Call center-1 of a 5 person team supporting 5000 employees. As a team, we processed over 5000 calls per month, 150 emails per day with 97-99% customer satisfaction.-Remote support day time hours for all PWC government staff (Police, Fire, Social Services, etc).-Supported Windows 7 computers and all manner of varied department specific applications.Digicon headquarters Network Operation Center in Herndon-Monitored networks and circuits for our own network and customers.-Maintained security of the data center.-Supported headquarters employees.-Imaged and configured computers.-Maintained asset inventory.-Supported PWC government in the off hours and weekends.Commodity Futures Trading Commission (CFTC) in DC-Performed a Windows Vista to Windows 7 migration.-General remote and desk side support.-Kept assets updated as we deployed new PCs and monitors. Show less

-Ensure product shipment is accurate and matches inventory for boutique gourmet food and kitchen retail store-Participate in sales floor activities including cashiering, cleaning, stocking, and maintaining product displays-Work with company IT department on resolving issues with PC cash registers, cash drawer mechanism, thermal printers, and monitors.

Riverdale, Md

-First point of contact for employees and customers needing assistance relating to any M-NCPPC facility in Prince Georges County – including Community Centers, Sports Complexes, Area Offices, Senior Centers, Historic Sites, and Parks-Assist M-NCPPC staff with a variety of needs including properly performing transactions within the SMARTlink platform and other internal programs, completing tasks in Microsoft Office, device troubleshooting, password resets, and new employee credential… Show more -First point of contact for employees and customers needing assistance relating to any M-NCPPC facility in Prince Georges County – including Community Centers, Sports Complexes, Area Offices, Senior Centers, Historic Sites, and Parks-Assist M-NCPPC staff with a variety of needs including properly performing transactions within the SMARTlink platform and other internal programs, completing tasks in Microsoft Office, device troubleshooting, password resets, and new employee credential assignment-Maintain complete knowledge of M-NCPPC policies and procedures to ensure consistent enforcement and service-Work individually as well as in cooperation with facility directors to resolve any customer need including billing issues, maintenance requests or service complaints-Auditing of facility reports prior to Accounting review-Properly maintain the SMARTlink database to ensure accurate record of client information-Participating in team building events Show less

-Team Leader at a large retail store serving the small farmer and landowner with sales exceeding $25,000 daily-Oversaw shifts with up to seven employees and ensured completion of daily tasks including price changes, receiving of product, sales floor organization, and store opening and closing routines-Cash handling of up to $30,000 during shift audits and preparation of bank deposit-Oversaw troubleshooting and maintenance of store computers by replacing monitors, printers and… Show more -Team Leader at a large retail store serving the small farmer and landowner with sales exceeding $25,000 daily-Oversaw shifts with up to seven employees and ensured completion of daily tasks including price changes, receiving of product, sales floor organization, and store opening and closing routines-Cash handling of up to $30,000 during shift audits and preparation of bank deposit-Oversaw troubleshooting and maintenance of store computers by replacing monitors, printers and computers and unclogging mice-Coached coworkers on how to access company directions for new store layouts before they were released via viewing HTML source of our internal computer systems-Participated in the development of new employees by training them on the store software systems, policies and procedures. Show less

2 Associates, General Studies, Arts And Sciences

High School Diploma

Activities and Societies: National Honor Society

Bachelors, Computer Information Science

Not currently taking classes