Michael Gray

Michael Gray Email and Phone Number

Support Engineer at Network Solutions Group, LLC @ Network Solutions Group, LLC (NSG)
Michael Gray's Location
Hendersonville, Tennessee, United States, United States
Michael Gray's Contact Details
About Michael Gray

Michael Gray is a Support Engineer at Network Solutions Group, LLC at Network Solutions Group, LLC (NSG). He possess expertise in advertising, social media marketing, marketing communications, adobe creative suite, marketing and 22 more skills.

Michael Gray's Current Company Details
Network Solutions Group, LLC (NSG)

Network Solutions Group, Llc (Nsg)

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Support Engineer at Network Solutions Group, LLC
Michael Gray Work Experience Details
  • Network Solutions Group, Llc (Nsg)
    Support Engineer
    Network Solutions Group, Llc (Nsg) Mar 2022 - Present
    Madison, Tn, Us
    - Act as the primary resource to remotely resolve perform troubleshooting and lead problem-solving efforts to resolve client issues immediately and restore functionality at the end-user level- Daily alert monitoring with responsibility for investigation and resolution of alerts to ensure that all network components are running successfully- Maintain records in the ticketing system to reflect the time billed for an issue accompanied by detailed notes for client resolution.- Primary resource for monthly validation of data backups- Assist with training, onboarding, and mentorship of future personnel- Participate in 24x7 On-Call rotation assignments
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  • Xtend Healthcare, Llc
    It Help Desk Technician
    Xtend Healthcare, Llc Mar 2021 - Feb 2022
    Hendersonville, Tennessee, Us
    – Operate, monitor, and service multiple communications and data processing devices involving both voice and data networks– Diagnose and test voice and network infrastructure– Field calls, emails, and tickets (ServiceNow)– Escalate issues to appropriate IT department members for resolution where appropriate– Assist with and maintain the development of user documentation– Installation/deployment and removal of computers, thin clients, and computer programs– Create procedures and training documents to aid company’s user community– Specialized project work focused on the implementation of new technologies, functionality, software, utilities, or processes
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  • State Of Tennessee
    It Support Technician
    State Of Tennessee Feb 2021 - Mar 2021
    Us
    – Provide first level contact and issues resolution for the main help desk phone line and email– Respond to questions and issues as reported by multiple application users and record issues (ServiceNow)
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  • Geodis
    It Support Specialist I
    Geodis Nov 2020 - Feb 2021
    Levallois-Perret, France, Fr
    – Receive, log, and manage both internal and external IT-related calls/emails– Log calls in the service desk incident management application system (ServiceNow)– Act as single point of contact for IT-related issues/queries– Troubleshoot peripheral and desktop system issues
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  • Comfortex Window Fashions
    It Helpdesk
    Comfortex Window Fashions Jul 2018 - Aug 2020
    Maplewood, New York, Us
    - Provide software, hardware, client/server and technical support for team of ~65 office staff and ~200 factory staff- Technical proficiencies include MS Office, Mac Suite, Chrome, Firefox, IE, Active Directory, Photoshop, Wordpress, Printer Maintenance, Call-Center Support, Network Maintenance (LAN, VLAN, VPN, TCP/IP, etc.), Ticket Systems- Project Management and lead in company-wide system overhaul including install/configuration of 125+ new PCs, install/configuration of 3 upgraded switch racks, and install/training of new inventory system/software
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  • B-Lann Equipment Co.
    It / Marketing
    B-Lann Equipment Co. Aug 2016 - Jan 2018
    - Network Admininstration- Computer and Database setup and maintenance- Website, social media, design review/auditing
  • Brawn Media
    Account Executive
    Brawn Media Jun 2015 - Apr 2016
    Albany, New York, Us
    - Responsible for account management of diverse list of 25+ Clients - Strategic planning, budgeting, project management, etc. of Client websites, PPC, SEO, social media, and traditional advertising
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  • Angiodynamics
    Brand Manager / Communications Coordinator
    Angiodynamics Mar 2013 - Feb 2015
    Latham, New York, Us
    BRAND MANAGER (03/14 - 02/15)- Execution of all marketing materials for AngioVac, NAMIC Fluid Management, and Core Product lines (includes angiographic catheters, guidewires, drainage products, and micro-introducers)- Responsible for brand management of ~$140 million book of business- Coordinated extended team (product management, regulatory, intellectual property, medical, R&D) to deliver all projects on schedule and on budget - Oversaw partner relationships for Web sites, print, apps, video, etc.MARKETING COMMUNICATIONS COORDINATOR (03/13 - 03/14)- Supported the strategy and logistics for the creation and management of marketing collateral and promotional tools- Assisted with the development Social Media SOPs/policies, Web site content and maintenance, app development, etc.
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  • B-Lann Equipment Co.
    Marketing Manager
    B-Lann Equipment Co. Mar 2012 - Feb 2013
    - Developed strategy and design of all marketing materials including sales flyers, catalogs, Web site, email campaigns, etc.- Administration of new company inventory system (Prophet 21) including database management and system set up- Assisted with operations management including staffing, accounting/purchasing, print buying, etc.
  • Emphatic
    Merch Manager / Guitar Tech / Light Tech
    Emphatic Aug 2011 - Mar 2012
    - Managed all merchandise and production needs for National Touring Act/Atlantic Recording Artist EMPHATIC- Responsible for all equipment needs (guitar tuning/restringing/maintenance, amplifier upkeep/maintenance, etc.)- Assisted with finances, schedules, and hotel bookings while touring the U.S. with several other national recording acts
  • Overit Media
    Project Manager
    Overit Media May 2010 - Jun 2011
    Albany, Ny, Us
    - Managed projects from inception to completion for entire company portfolio including Girl Scouts of North Eastern 
New York, Comfortex, Opposites Connect, DeCrescente, Operation UpCycle, and Voice Coaches- Responsible for project management and successful delivery of ~40 Web sites and production projects at any given time - Managed production needs (Web site launches, content loading, site maintenance, print vendor sourcing, etc.) for all Clients- Managed company timelines, financing, budgets, and billing
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  • Palio
    Account Executive
    Palio Aug 2006 - Nov 2009
    - Participated in the development and presentation of concept and design for TYKERB (GlaxoSmithKline), FIBRICOR 
(URL Pharma), and COLCRYS (URL Pharma) brand launches- Collaborated with extended creative teams and Client brand teams on all tactical executions - sales aids, journal ads, 
Web sites, etc. - of the brand platforms for TYKERB, FIBRICOR, COLCRYS, PROVIGIL, NICOX, and VENLAFAXINE- Responsible for the execution of ~$5 million worth of working budgets
  • Media Logic
    Account Executive
    Media Logic Jun 2000 - Jun 2006
    Albany, New York, Us
    - Headed all tactical executions of the Trans World Entertainment retail platforms (FYE - for your entertainment, Strawberries, Coconuts, Wherehouse, Spec’s Music); point-of-purchase (POP) signing/visual merchandising- Coordinated the concept and design development for FYE brand launch, store redesign, and fye.com relaunch- Managed all tactical executions for Visa (priority on Visa Extras, United, and Capital One) projects
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Michael Gray Skills

Advertising Social Media Marketing Marketing Communications Adobe Creative Suite Marketing Integrated Marketing Market Planning Wordpress Direct Mail Lead Generation Strategy Microsoft Office Seo Brand Management Social Media Omnigraffle Html Os X Omniplan Macromedia Swish Marketing Strategy Management Social Networking Email Marketing Html Emails Mac Os X

Michael Gray Education Details

  • Hudson Valley Community College
    Hudson Valley Community College
    Network And System Administration/Administrator
  • The College Of Saint Rose
    The College Of Saint Rose
    Music Technology

Frequently Asked Questions about Michael Gray

What company does Michael Gray work for?

Michael Gray works for Network Solutions Group, Llc (Nsg)

What is Michael Gray's role at the current company?

Michael Gray's current role is Support Engineer at Network Solutions Group, LLC.

What is Michael Gray's email address?

Michael Gray's email address is mg****@****are.net

What is Michael Gray's direct phone number?

Michael Gray's direct phone number is +151837*****

What schools did Michael Gray attend?

Michael Gray attended Hudson Valley Community College, The College Of Saint Rose.

What are some of Michael Gray's interests?

Michael Gray has interest in Chocolate, Guitar, Football, Web Design, Geeks, Musician, Volleyball, Marketing, Tattoos, Merch.

What skills is Michael Gray known for?

Michael Gray has skills like Advertising, Social Media Marketing, Marketing Communications, Adobe Creative Suite, Marketing, Integrated Marketing, Market Planning, Wordpress, Direct Mail, Lead Generation, Strategy, Microsoft Office.

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