Michael Gray Email & Phone Number

Madison, Tn, Us

- Act as the primary resource to remotely resolve perform troubleshooting and lead problem-solving efforts to resolve client issues immediately and restore functionality at the end-user level- Daily alert monitoring with responsibility for investigation and resolution of alerts to ensure that all network components are running successfully- Maintain records in the ticketing system to reflect the time billed for an issue accompanied by detailed notes for client resolution.- Primary resource for monthly validation of data backups- Assist with training, onboarding, and mentorship of future personnel- Participate in 24x7 On-Call rotation assignments

Hendersonville, Tennessee, Us

– Operate, monitor, and service multiple communications and data processing devices involving both voice and data networks– Diagnose and test voice and network infrastructure– Field calls, emails, and tickets (ServiceNow)– Escalate issues to appropriate IT department members for resolution where appropriate– Assist with and maintain the development of user documentation– Installation/deployment and removal of computers, thin clients, and computer programs– Create procedures and training documents to aid company’s user community– Specialized project work focused on the implementation of new technologies, functionality, software, utilities, or processes

Us

– Provide first level contact and issues resolution for the main help desk phone line and email– Respond to questions and issues as reported by multiple application users and record issues (ServiceNow)

Levallois-Perret, France, Fr

– Receive, log, and manage both internal and external IT-related calls/emails– Log calls in the service desk incident management application system (ServiceNow)– Act as single point of contact for IT-related issues/queries– Troubleshoot peripheral and desktop system issues

Maplewood, New York, Us

- Provide software, hardware, client/server and technical support for team of ~65 office staff and ~200 factory staff- Technical proficiencies include MS Office, Mac Suite, Chrome, Firefox, IE, Active Directory, Photoshop, Wordpress, Printer Maintenance, Call-Center Support, Network Maintenance (LAN, VLAN, VPN, TCP/IP, etc.), Ticket Systems- Project Management and lead in company-wide system overhaul including install/configuration of 125+ new PCs, install/configuration of 3 upgraded switch racks, and install/training of new inventory system/software

- Network Admininstration- Computer and Database setup and maintenance- Website, social media, design review/auditing

Albany, New York, Us

- Responsible for account management of diverse list of 25+ Clients - Strategic planning, budgeting, project management, etc. of Client websites, PPC, SEO, social media, and traditional advertising

Latham, New York, Us

BRAND MANAGER (03/14 - 02/15)- Execution of all marketing materials for AngioVac, NAMIC Fluid Management, and Core Product lines (includes angiographic catheters, guidewires, drainage products, and micro-introducers)- Responsible for brand management of ~$140 million book of business- Coordinated extended team (product management, regulatory, intellectual property, medical, R&D) to deliver all projects on schedule and on budget - Oversaw partner relationships for Web sites, print, apps, video, etc.MARKETING COMMUNICATIONS COORDINATOR (03/13 - 03/14)- Supported the strategy and logistics for the creation and management of marketing collateral and promotional tools- Assisted with the development Social Media SOPs/policies, Web site content and maintenance, app development, etc.

- Developed strategy and design of all marketing materials including sales flyers, catalogs, Web site, email campaigns, etc.- Administration of new company inventory system (Prophet 21) including database management and system set up- Assisted with operations management including staffing, accounting/purchasing, print buying, etc.

- Managed all merchandise and production needs for National Touring Act/Atlantic Recording Artist EMPHATIC- Responsible for all equipment needs (guitar tuning/restringing/maintenance, amplifier upkeep/maintenance, etc.)- Assisted with finances, schedules, and hotel bookings while touring the U.S. with several other national recording acts

Albany, Ny, Us

- Managed projects from inception to completion for entire company portfolio including Girl Scouts of North Eastern New York, Comfortex, Opposites Connect, DeCrescente, Operation UpCycle, and Voice Coaches- Responsible for project management and successful delivery of ~40 Web sites and production projects at any given time - Managed production needs (Web site launches, content loading, site maintenance, print vendor sourcing, etc.) for all Clients- Managed company timelines, financing, budgets, and billing

- Participated in the development and presentation of concept and design for TYKERB (GlaxoSmithKline), FIBRICOR (URL Pharma), and COLCRYS (URL Pharma) brand launches- Collaborated with extended creative teams and Client brand teams on all tactical executions - sales aids, journal ads, Web sites, etc. - of the brand platforms for TYKERB, FIBRICOR, COLCRYS, PROVIGIL, NICOX, and VENLAFAXINE- Responsible for the execution of ~$5 million worth of working budgets

Albany, New York, Us

- Headed all tactical executions of the Trans World Entertainment retail platforms (FYE - for your entertainment, Strawberries, Coconuts, Wherehouse, Spec’s Music); point-of-purchase (POP) signing/visual merchandising- Coordinated the concept and design development for FYE brand launch, store redesign, and fye.com relaunch- Managed all tactical executions for Visa (priority on Visa Extras, United, and Capital One) projects

Associate Of Arts And Sciences - Aas, Network And System Administration/Administrator

Bachelor Of Science In Business Administration, Business/Marketing, Music Technology