Senior Service Coordinator
Current- Manage incoming calls, emails, and inquiries for customer service (online or phone calls)- Prepare and plan weekly roaster for the workers on - Coordinating amongst case manager, clients and worker- Prepare quotations for office/home renovation services and supplies- Maintain smooth communication with clients and handle feedback- Prepare regular reports on complaints or feedback - Develop and enhance customer experience - Other administrative duties; bookkeeping, meetings, documentation, etc.