Michael Henshaw Email & Phone Number

Sarasota, Florida Area

Assisted with NetSuite ERP implementation, including training, documentation, enhancements, reporting, and developing technical solutions to business problems. - Supported IT in launching NetSuite OneWorld for 100+ employees in the United States, Europe, and Asia. - Wrote extensive documentation on a variety of different business processes. Utilized SweetProcess and SharePoint to store documentation for end users. - Managed Freshdesk help desk tickets for all NetSuite-related issues. Analyzed the severity of the issue, passed on to developers if necessary.

Performed a wide variety of tasks, including project management, internet marketing, database management, website maintenance, trade shows, and educational seminars. - Coordinated the company's first ever educational seminar tour for two years. The tour was attended by over 2,500 people in 36 different cities. The seminar series exceeded company expectations in revenue and attendee satisfaction. The seminars made the company $25,000 each year and the second tour finished $20,000 under budget. The tour had a 92% attendee satisfaction rate.- Managed a wide variety of marketing projects.- Implemented the company's first e-marketing strategy. - Promotional emails increased from an average of 12 emails in 2005 to over 80 a year.- Created the copy and defined the marketing message for all company promotional emails for six years.- In charge of logistics for over 30 trade shows. Consistently completed trade shows under budget.- Maintained company website, copy, cross promotions, and technical data sheets.- Wrote, filmed, and edited five short films for the company's annual award banquet.