Hi, i'm Moch Dian Nafi. I am a person who can work with a team or individually. I am a fast-learner, adaptable, hardworking, and always eager to learn. I have Customer Service work experience as Live chat agent for 10 month, On Be Half Team Leader for 1 Month, and got probation to Customer Service Team Leader for 1 month. I am also used to type quickly, the typing score I have achieved is in an average of 105 word per minute in Bahasa.
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Customer Service AgentPt. Asia Outsourcing Services -
Customer Service AgentPt. Asia Outsourcing Services Jun 2024 - PresentYogyakarta, IndonesiaCurrently placed on Bank Jago project- Give solution/information to user- Escalate user's problem- Handling Live Chat Whatsapp platform and sometimes assist Inbound calls- Currently placed on email and reply/escalate user’s problem at this platform -
Customer Service Team LeaderTranscosmos Indonesia (Official) Mar 2024 - Apr 2024IndonesiaBecame Team Leader since March. Project Akulaku Live Chat ASI. - Process data and Make a Weekly and Monthly Report then present the data to client. - Monitoring performance Agent Live Chat- Help agents when they have difficulties when handling live chat- Coaching agent that had mistake when handle customer -
Obh Team LeaderTranscosmos Indonesia (Official) Feb 2024 - Mar 2024IndonesiaBecame On Be Half Team Leader Project Akulaku since February. Backup and help jobdesk Team Leader
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Customer Service AgentTranscosmos Indonesia (Official) Jan 2024 - Feb 2024IndonesiaCustomer Service Agent Live Chat Project Akulaku. Handle customer chat and give information/solution to customer's problem
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Customer Service AgentPt Vads Indonesia Apr 2023 - Dec 2023Yogyakarta, IndonesiaCustomer Service Agent Live Chat Project Akulaku. Handle customer chat and give information/solution to customer's problem -
Business OwnerShoestifying Aug 2020 - Feb 2021Delanggu, Central Java, Indonesia
Moch Dian Nafi Education Details
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Informatics
Frequently Asked Questions about Moch Dian Nafi
What company does Moch Dian Nafi work for?
Moch Dian Nafi works for Pt. Asia Outsourcing Services
What is Moch Dian Nafi's role at the current company?
Moch Dian Nafi's current role is Customer Service Agent.
What schools did Moch Dian Nafi attend?
Moch Dian Nafi attended Universitas Islam Indonesia.
Who are Moch Dian Nafi's colleagues?
Moch Dian Nafi's colleagues are Lucky Rigen, Fadila Nur Rachman, Fitri Trishastuti, Lathifa Nur Ayu Gutama, Dion Christoper, Anisa Mutmainah, Faizuddin Al Baiquni.
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