Michael Diaz Email & Phone Number

Ashland, OR, US

Oregon, United States

• Led the development and execution of comprehensive test plans and test cases for over 100 feature launches and bug fixes, including a year-long, cross-platform re-engineering of the Later interface, enhancing the.
• Collaborated with developers and designers to refine feature requirements, ensuring clear, precise specifications and enhanced functionality.
• Led weekly release cycles, performing thorough regression testing to ensure stability and successful feature deployments.
• Enhanced cross-platform automation using Cypress and Nightwatch, effectively reducing manual testing time and expanding test coverage across multiple environments.
• Managed version control with Git for automated test management across projects and optimized efficiency using AI tools, including ChatGPT and GitHub Copilot, to streamline automation and test management workflows.
• Oversaw Agile processes as Scrum Lead, achieving a 90% average sprint completion rate by improving sprint planning, velocity tracking, and risk mitigation.

Washington D.C.

• Conducted thorough analysis to find and resolve software issues, employing strategic troubleshooting to support system stability and functionality.
• Provided technical support and solutions to colleagues, enhancing team productivity and addressing challenges promptly.
• Partnered closely with engineering and product management teams to design and implement essential QA procedures that were previously lacking.
• Drove improvements in quality assurance processes, ensuring a more structured and effective approach to product validation and risk mitigation.
• Using Nightwatch, JavaScript, and Node.js, automated over 75 test scripts for core software products during the early phases of QA.
• Actively engaged in Agile Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, to foster collaborative work and ensure clear priorities.

Mclean, VA

• Led the bug triage process, confirming reported issues and prioritizing remediation efforts in line with contractual requirements.
• Ensured all bug fixes were completed and confirmed within established SLAs, supporting the integrity of the NetForum enterprise software.
• Developed structured, user-friendly navigation documents that provided end-users and team members with actionable testing insights.
• Oversaw planning for end-to-end testing, including defining scope, timelines, testing scripts, and navigation plans for more than 150 functionality requests, baseline and custom.
• Coordinated testing activities to align with project goals, resulting in comprehensive test coverage and reliable test outcomes.
• Compiled daily QA reports as the designated Project Test Lead, delivering insights into testing progress and defect trends to stakeholders and team members.

Fairfax County, Virginia, United States

• Successfully guided 45 clients' from project kickoff through the launch of their new website while at one point maintaining 40 clients active in the process.
• Coordinated over 25 data implementations by assisting in the preparation of data, mapping to the new interface, and providing a review of both data sources to ensure accuracy.
• Held requirements discussions for all 45 clients to formalize business needs and begin documenting configuration solutions and identifying any functionality gaps.

Reston, VA

• Developed and implemented complex Internet and Intranet applications on multiple platforms.
• Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, and access.
• Consistently met deadlines and requirements for all production orders.
• Managed creative projects from concept to completion while managing outside vendors.
• Discussed best practices with clients and helped to Implement them while understanding customer difficulties and challenges in using different features of the system.
• Set up and maintained global account management and reporting tools and processes.

Herndon, Virgina

• Installed software, modified and repaired hardware, and resolved technical issues.
• Managed call flow and responded to technical support needs of customers.
• Identified and solved technical issues with a variety of diagnostic tools.
• 5 years of technical support experience.
• Defined and documented technical best practices.
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.