• Led the development and execution of comprehensive test plans and test cases for over 100 feature launches and bug fixes, including a year-long, cross-platform re-engineering of the Later interface, enhancing the experience for millions of content creators.• Collaborated with developers and designers to refine feature requirements, ensuring clear, precise specifications and enhanced functionality.• Led weekly release cycles, performing thorough regression testing to ensure stability and successful feature deployments.• Enhanced cross-platform automation using Cypress and Nightwatch, effectively reducing manual testing time and expanding test coverage across multiple environments. • Managed version control with Git for automated test management across projects and optimized efficiency using AI tools, including ChatGPT and GitHub Copilot, to streamline automation and test management workflows.• Oversaw Agile processes as Scrum Lead, achieving a 90% average sprint completion rate by improving sprint planning, velocity tracking, and risk mitigation.• Analyzed team metrics and reported actionable insights to leadership, helping with data-driven decision-making and continuous improvement.

• Conducted thorough analysis to find and resolve software issues, employing strategic troubleshooting to support system stability and functionality.• Provided technical support and solutions to colleagues, enhancing team productivity and addressing challenges promptly.• Partnered closely with engineering and product management teams to design and implement essential QA procedures that were previously lacking.• Drove improvements in quality assurance processes, ensuring a more structured and effective approach to product validation and risk mitigation.• Using Nightwatch, JavaScript, and Node.js, automated over 75 test scripts for core software products during the early phases of QA.• Actively engaged in Agile Scrum ceremonies, including sprint planning, daily stand-ups, and retrospectives, to foster collaborative work and ensure clear priorities.• Created, reviewed, and meticulously kept a suite of over 250 test cases for each release cycle, ensuring up-to-date and comprehensive coverage of all functionalities.• Performed a range of manual testing activities, including functional, acceptance, and usability testing, to ensure quality and functionality of the software.

• Led the bug triage process, confirming reported issues and prioritizing remediation efforts in line with contractual requirements.• Ensured all bug fixes were completed and confirmed within established SLAs, supporting the integrity of the NetForum enterprise software.• Developed structured, user-friendly navigation documents that provided end-users and team members with actionable testing insights.• Oversaw planning for end-to-end testing, including defining scope, timelines, testing scripts, and navigation plans for more than 150 functionality requests, baseline and custom.• Coordinated testing activities to align with project goals, resulting in comprehensive test coverage and reliable test outcomes.• Compiled daily QA reports as the designated Project Test Lead, delivering insights into testing progress and defect trends to stakeholders and team members.

● Successfully guided 45 clients' from project kickoff through the launch of their new website while at one point maintaining 40 clients active in the process.● Coordinated over 25 data implementations by assisting in the preparation of data, mapping to the new interface, and providing a review of both data sources to ensure accuracy.● Held requirements discussions for all 45 clients to formalize business needs and begin documenting configuration solutions and identifying any functionality gaps.

● Developed and implemented complex Internet and Intranet applications on multiple platforms. ● Implemented company policies, technical procedures, and standards for preserving the integrity and security of data, and access.● Consistently met deadlines and requirements for all production orders. ● Managed creative projects from concept to completion while managing outside vendors. ● Discussed best practices with clients and helped to Implement them while understanding customer difficulties and challenges in using different features of the system. ● Set up and maintained global account management and reporting tools and processes.

● Installed software, modified and repaired hardware, and resolved technical issues. ● Managed call flow and responded to technical support needs of customers. ● Identified and solved technical issues with a variety of diagnostic tools. ● 5 years of technical support experience. ● Defined and documented technical best practices. ● Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. ● Managed high call volume with tact and professionalism.