Matt Dickens Email & Phone Number

London, United Kingdom

Current/most recent client roles:- Consultant to a multinational digital technology solution provider.Previous client roles include:- Solution architect for a Brazilian-based export company specialising in the sale and global shipping of Volkswagen vehicles.- Interim CTO and Product Manager for a Belfast-based start-up building a segmentation platform for marketers to help manage their omni-channel marketing campaigns.- London-based start-up to help solution / specify the faceted search functionality for a government contracts search application.- Multinational digital technology solution provider to architect information discovery enhancements to a SAAS intranet collaboration and communication platform.

London, United Kingdom

Led a technical business consulting group focused on improving operational performance through the application of both off-the-shelf knowledge and collaboration technologies as well as the development and delivery of customised technology solutions.Key Contributions:• Oversaw enterprise’s content management programme, encompassing stakeholder relations, CMS platform product management, and IT development functions.• Pioneered creation of top-performing search tools that optimised data discovery across network.• Delivered major time and costs savings in the areas of platform licenses and IT support services.• Orchestrated impressive portfolio of technology integrations and improvements within Jive SAAS-based collaboration platform, enhancing usability and acceptance.• Mitigated risks by enforcing compliance with data security and privacy policies / laws.

London, United Kingdom

Seconded to transform Knowledge Tools and Channels team, driving timely and quality delivery and acceptance of UK portal / intranet people profile, content management, enterprise search, and client collaboration platform. Controlled budgets, resources allocation, knowledge tool development / maintenance.Key Contributions:• Achieved successful turnaround of under-performing group, enhancing collaboration, innovation, and productivity through team empowerment and revitalisation.• Saved over £1M through leading project management, technical design, development, and implementation of intuitive portal interface across UK firm (45K visits daily / 20K staff members).• Optimised UK content management through the design and delivery of a CMS, facilitating classification and publication of intranet content, implementing governance / content review processes, and allocating content maintenance business-wide.• Re engineered Exalead-based enterprise search following business reorganisation.

Spearheaded technology and business programme focused on architecture and operation of company’s global knowledge-sharing platforms. Drove all aspects of global content management, encompassing coordination of stakeholders, CMS platform operations, and an IT development team.Key Contributions:• Oversaw search migration from Verity to Exalead Cloudview, including ontology definition, taxonomy management, search configuration, and interface design.• Led migration and normalisation of 100,000+ profiles from legacy tracking systems to a single global skills profile and search application.• Researched social business software for external-facing collaboration environments.

London, United Kingdom

Coordinated team charged with design, development, implementation, and support of diverse service / global tools.Key Contributions:• Established global knowledge-sharing and discovery platform design to optimise storage, search, and access of corporate advisory best practice knowledge content.• Delivered profile / skills data management (storage / search) application that was successfully adopted by 20K+ staff members globally.• Produced substantial cost savings of 60+ territory, industry, and service line systems through launch of global cross-functional knowledge-sharing platform.• Improved accuracy and efficiency of store, search, and schedule data through learning / education course management system utilised by staff.

London, United Kingdom

Performed analysis and development operations, specialising in Lotus Notes / Domino database applications focused on finance, learning & education, knowledge management, people skills, and HR.Key Contributions:• Achieved rapid promotion for superior leadership and performance.• Facilitated record keeping across 30+ PwC-member firms globally in regards to staff development and appraisals through development of various database applications, encompassing personnel profiles and reviews.