Maksym D. Email and Phone Number
At Viking, my role as Corporate Manager Learning and Development harnesses over six years of progressive experience in hospitality and guest satisfaction. My focus is on facilitating cutting-edge leadership trainings and cultivating fruitful partnerships with a network of training experts. The competencies of change management, facilitation, and stakeholder engagement are central to my mission of elevating educational standards and outcomes.Previously, as Program Director, I orchestrated shore-excursion activities and entertainment programs, ensuring the highest levels of guest delight. My commitment to excellence is reflected in the smooth coordination of complex operations, from embarkation to event organization. This dedication has allowed us to maintain a consistent quality of service and an engaging, enriching atmosphere for our guests.
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Corporate Manager Learning And DevelopmentVikingBasel, Bs, Ch
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Corporate Manager Learning And DevelopmentViking Oct 2022 - PresentBasel, Switzerland, Ch- Facilitate state of the art “Train the Trainer” and leadership trainings for Crew/Corporates and Head Office - Design, develop and deliver training programs and ensure quality standard are followed- Maintain good business relationships with trusted network of training partners in all relevant area of expertise -
Program DirectorViking Dec 2017 - Oct 2022Basel, Switzerland, ChEnsuring fullest guest satisfaction, coordinate all shore-excursion activities, organisation of guest entertainment programs and compliance with the product book and all included programs and services.- Organisation of embarkation and disembarkation. Ensuring smooth operation of transfers (transfer / luggage / times). Coordination of airport representative and assisting with passenger travels - Handling / filing of cruise, land (if applicable) reports & daily program- Organising and presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation. Responsible for all public announcements (including bridge commentary). Facilitating and assisting guests with onboard cruise bookingsReceipt and handling of guest complaints & private guest excursions
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ConciergeViking Mar 2016 - Dec 2017Basel, Switzerland, Ch- Continue own education by staying abreast of trends and sharing this information with the Concierge, providing prompt, professional and courteous service to Guests, in a personalized and refined manner.- Researching upcoming ports of call, becoming familiar with local attractions and interests, modes of transportation, suggested restaurants.- Providing special services, (i.e. car rental, taxi reservations, lost luggage, restaurant reservations, flight arrangements and confirmations) to Guests. Assisting with the Guests independent embarkation and debarkation requirements and/or requests, including independent transfer arrangements from the vessel.
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ReceptionistViking May 2015 - Mar 2016Basel, Switzerland, Ch- Preparation and ensuring of smooth check-in and check-out and supervision of Reception area including Shop;- Complaint management and providing general administrative support to the Hotel Manager- Execution of all administrative duties according to company standards and handling and preparation of customs regulations;
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Front Desk AgentSense Hotel Sofia Sep 2014 - May 2015Sofia, Sofia City, Bg- Register arriving guests, check function sheets and establish credit by verifying credit cards or obtaining cash;- Keep up to date on all hotel products, services, pricing and promotional offers;- Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. -
Customer Service RepresentativeConcentrix / Ibm Oct 2013 - Apr 2015Newark, California, UsCustomer service representative with French for Sears Canada - Ensure customer service satisfaction and good client relationships;- Assist customers by providing information on products, maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices;- Compute sales prices, total purchases and receive and process cash or credit payment -
Front Desk Agent, Night AuditResidence Inn By Marriott Montreal - Westmount Sep 2012 - Jul 2013Montreal, Qc, Ca- Maintain an inventory of vacancies, reservations and room assignments, register arriving guests, operate switchboard and direct calls appropriately;- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints;- On-the-job training to newly hired staff members -
Front Desk AgentMarriott Hotels Dec 2009 - Dec 2010Bethesda, Maryland, Us- Register arriving guests, check function sheets and establish credit by verifying credit cards or obtaining cash;- Keep up to date on all hotel products, services, pricing and promotional offers;- Dealing with and resolving customer complaints -
Shift LeaderDunkin' Donuts / Legacy Concepts, Llc May 2009 - Sep 2009- Responsible for assisting restaurant manager in the supervision of whole food and beverage operation;- Provided excellent guest satisfaction and increased productivity standards by utilizing available resources;- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.
Maksym D. Skills
Maksym D. Education Details
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South-West University "Neofit Rilsky"Tourism Economics And Management -
People 1St InternationalWorkforce Development And Training
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South-West University "Neofit Rilsky"Tourism And Travel Services Management
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Centre De Francisation Pauline-JulienFrench Language
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South-West University "Neofit Rilsky"Tourism And Travel Services Management
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South-West University "Neofit Rilsky"Sociology
Frequently Asked Questions about Maksym D.
What company does Maksym D. work for?
Maksym D. works for Viking
What is Maksym D.'s role at the current company?
Maksym D.'s current role is Corporate Manager Learning and Development.
What schools did Maksym D. attend?
Maksym D. attended South-West University "neofit Rilsky", People 1st International, South-West University "neofit Rilsky", Centre De Francisation Pauline-Julien, South-West University "neofit Rilsky", South-West University "neofit Rilsky".
What skills is Maksym D. known for?
Maksym D. has skills like Customer Service, Microsoft Word, Public Relations, Food And Beverage, Micros, Hospitality, Hospitality Management, Front Office, Hospitality Industry, Restaurants, Hotels, Tourism.
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