Maksym D. Email & Phone Number

Basel, BS, CH

Basel, Switzerland, CH

- Facilitate state of the art “Train the Trainer” and leadership trainings for Crew/Corporates and Head Office - Design, develop and deliver training programs and ensure quality standard are followed- Maintain good business relationships with trusted network of training partners in all relevant area of expertise

Basel, Switzerland, CH

Ensuring fullest guest satisfaction, coordinate all shore-excursion activities, organisation of guest entertainment programs and compliance with the product book and all included programs and services.- Organisation of embarkation and disembarkation. Ensuring smooth operation of transfers (transfer / luggage / times). Coordination of airport representative.

Basel, Switzerland, CH

- Continue own education by staying abreast of trends and sharing this information with the Concierge, providing prompt, professional and courteous service to Guests, in a personalized and refined manner.- Researching upcoming ports of call, becoming familiar with local attractions and interests, modes of transportation, suggested restaurants.- Providing.

Basel, Switzerland, CH

- Preparation and ensuring of smooth check-in and check-out and supervision of Reception area including Shop;- Complaint management and providing general administrative support to the Hotel Manager- Execution of all administrative duties according to company standards and handling and preparation of customs regulations;

Sofia, Sofia City, BG

- Register arriving guests, check function sheets and establish credit by verifying credit cards or obtaining cash;- Keep up to date on all hotel products, services, pricing and promotional offers;- Answer inquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community.

Newark, California, US

Customer service representative with French for Sears Canada - Ensure customer service satisfaction and good client relationships;- Assist customers by providing information on products, maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices;- Compute sales prices, total purchases and receive.

Montreal, QC, CA

- Maintain an inventory of vacancies, reservations and room assignments, register arriving guests, operate switchboard and direct calls appropriately;- Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints;- On-the-job.

Bethesda, Maryland, US

- Register arriving guests, check function sheets and establish credit by verifying credit cards or obtaining cash;- Keep up to date on all hotel products, services, pricing and promotional offers;- Dealing with and resolving customer complaints

- Responsible for assisting restaurant manager in the supervision of whole food and beverage operation;- Provided excellent guest satisfaction and increased productivity standards by utilizing available resources;- Checked restaurant on daily basis to ensure cleanliness, high quality food and food presentation.

Doctor Of Philosophy (Ph.D.), Tourism Economics And Management

Certificate, Workforce Development And Training

Master Of International Tourism, Tourism And Travel Services Management

Certificate, French Language

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Sociology