Md Imran Email and Phone Number
A visionary leader with 18 years of progressive experience in driving digital and operational transformation across Banking, Financial Services, Telecom, and Real Estate industries. With a proven track record of successfully leading multi-disciplinary teams and executing high-impact business strategies, I have transformed Shared Services/BPO functions by leveraging digital tools, Lean methodologies, and analytics to drive growth and efficiency.Currently, I am leading strategic transformation initiatives for one of the largest banks in the UAE, focusing on process optimization, digital transformation, and process-wide governance. I have consistently delivered measurable results in areas such as cost reduction, customer satisfaction, and operational excellence, aligning with organizational objectives and national strategies.
Emirates Nbd
View- Website:
- emiratesnbd.com
- Employees:
- 23736
-
Sr. Manager : Cco Projects And ProcessesEmirates NbdDubai, Ae -
Contact Centre Senior Manager : Strategic Initiatives & Program ManagementTanfeeth Mar 2024 - PresentDubai, United Arab Emirates -
Lean Manager & Consultant : Contact Center OperationsTanfeeth Feb 2022 - Feb 2024Dubai, United Arab Emirates -
Operations Leader - Tele Sales, Debt Collections & Restructuring, Customer ServiceDerby Group Of Companies Jul 2018 - Feb 2022Dubai, United Arab EmiratesIndustry Serviced: Real Estate, Telecom, E-commerce, and BankingProcesses Owned: 10Team Handled: ~150 FTEs (Onshore/Offshore) -
Sr. Manager - Transformation, Analytics & Bdm (Real Estate, Banking, Telecom, E-Commerce, Govt.)Derby Group Of Companies Mar 2018 - Feb 2022Dubai, United Arab Emirates -
Manager - Analytics, Quality & Training (Service Operations - Telecom)Derby Group Of Companies Jan 2014 - Feb 2018Dubai, United Arab Emirates -
Capital Markets Customer Service (Email Division - Business Partner & Consumers )Religare Apr 2013 - Oct 2013Noida, Uttar Pradesh, India -
Analytics & Management Support (Shared Services For Lending, Capital Market & Health Insurance)Religare Aug 2011 - Oct 2013Noida, Uttar Pradesh, India -
Lead Business Analyst (Foreclosure, Bankruptcy, & Risk Management)Bank Of America Sep 2009 - Aug 2011Gurugram, Haryana, India -
Senior Business Analyst (Home Loans & Insurance)Bank Of America Sep 2008 - Aug 2009Gurugram, Haryana, India -
Document Support Specialist (Home Loans)Bank Of America Jan 2008 - Aug 2008Gurugram, Haryana, India -
Team Member, Centralized Email (Home Loans)Bank Of America Mar 2007 - Dec 2007Gurugram, Haryana, India• Extracted & indexed property application document in workflows application (AWD) for succeeding fulfillment processes of review and underwriting.• Completed a six-sigma basic project which resulted in productivity gains and cost avoidance of USD ~30K (signed off as rolling benefit).• Recognized as Outstanding employee for the process. -
Call Center RepresentativeFinedge India Strategic Marketing And Brand Activation Consultancy Jan 2006 - Dec 2006Delhi, India
Md Imran Education Details
-
1St Rank And Gold Medalist -
Digital Transformation -
Bachelor Of Science
Frequently Asked Questions about Md Imran
What company does Md Imran work for?
Md Imran works for Emirates Nbd
What is Md Imran's role at the current company?
Md Imran's current role is Sr. Manager : CCO Projects and Processes.
What schools did Md Imran attend?
Md Imran attended Xlri Jamshedpur, Indian Institute Of Technology, Bombay, University Of Allahabad.
Who are Md Imran's colleagues?
Md Imran's colleagues are Mohammad Shahnawaz, Divya Khushalani, Deepak Kumar Sharma, Alia M., Ahmed Yousri, Vaibhav Singh, Abdul Wajid Shah.
Not the Md Imran you were looking for?
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial