A visionary leader with 18 years of progressive experience in driving digital and operational transformation across Banking, Financial Services, Telecom, and Real Estate industries. With a proven track record of successfully leading multi-disciplinary teams and executing high-impact business strategies, I have transformed Shared Services/BPO functions by leveraging digital tools, Lean methodologies, and analytics to drive growth and efficiency.Currently, I am leading strategic transformation initiatives for one of the largest banks in the UAE, focusing on process optimization, digital transformation, and process-wide governance. I have consistently delivered measurable results in areas such as cost reduction, customer satisfaction, and operational excellence, aligning with organizational objectives and national strategies.