Mohammed Iqlas Khan Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Develop, maintain, and update interactive Power BI reports and dashboards for associates, management, and directors.
• Utilize SQL Server to create optimized views and queries for data retrieval and analysis.
• Collaborate with Digital Marketing team, analyze email campaign performance, and provide actionable insights.
• Work with inbuilt CRM tools for efficient customer data management and analysis.
• Create compelling data visualizations and deliver presentations to communicate insights effectively.
• Implement data quality measures and adhere to data governance policies.

Chikkamagaluru, Karnataka, India

• Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
• Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
• Record after-call actions and perform post call analysis for the claim follow-up
• Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
• Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received.
• Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments.