Md Irfan Khan Email & Phone Number

Toronto, Ontario, Canada

All types of Bell Residential & Mobility Products through Inbound Channel.

Toronto, Ontario, Canada

Promoted as Mentor of BM-CDS EPP Excellence Team Under Nordia Inc.

255 Consumers Rd, North York, On M2J 1R3 Unit 250

Assist clients regarding their mobility products;Take pride in creating a fantastic customer experience by ensuring that customer needs and expectations are satisfied on every call;Be friendly and empathetic: a good listener who can establish a relationship of trust with customers.

Cwn(C) Shahjalal Islami Bank Tower,Corporate Head Office, Gulshan Avenue, Dhaka 1212

• Manage & provide guidelines for all transnational service terminals to build up an agent point.• Performing UAT & UVT for project implementation.• Provide Assistant to build newly formed Division.• Visualize entire operation of SJIBL Agent Banking from Head Office.• Communicate software vendors company for integration various Agent banking system.• Communicate Branding Vendors Company for implementation various Agent banking branding elements to emphasis agent outlets.• Prepare RFP & overall agent banking policy for the SJIBL Agent Banking Division.• Trained up Agent about operation of SJIBL Agent Banking.• Manage & monitoring entire administration requirement for all agent banking back office team.• Submitted Policy & SJIBL Agent Banking Roadmap to the Bangladesh Bank BRPD for the purpose of getting license & maintain overall relation to the Bangladesh Bank for finalized final approval from Bangladesh Bank.• Sign up the newly agreement with Agent.• Provide the all kind of observations of our Agent Banking Software and service to the Vendors.• Maintain agent Banking transaction A/C system log.• Provide technical support to existing Agents for Smooth Agent Banking operations.• Analyzes dispute transactions through CBS & ABS Platform.

114 Motijheel C/A , Dhaka-1000

• Create Service Point, Agent and service terminal to build up an agent point.• Agent point visit .• Trained up Agent about operation of NRBC Agent Banking.• Supervise the Agents & Give support. • If any Agent faces any sort of problem, give them instant support over the phone.• Monitoring all transactions of Agents.• Trained up Bank personal about Agent Banking Operation.• Sign up the agreement with Agent.• Provide the all kind of observations of our Agent Banking Software and service to the vendors. • Monitor all the activities of Agents. • Provide all the support of Agents regarding RMG Worker pilot project. • process & provide QR Card to the Agent Banking Customer.

Begun Rokeya Sarani,Mirpur-10,Dhaka

Achieving sales target to assign area/zone.Oversee the daily operations of outlet for efficient operations.Plan and assign daily workloads to outlet manager and assistant.Develop and enforce established policies and procedures.Establish operational strategies to meet quality and customer service standards.Maintain the outlet facility clean and safe.Obtain customer feedback and recommend necessary outlet operational changes.Schedule orientations and job training to outlet Manager and associates.Organize regular meetings to discuss about issues and updates.Address customer queries courteously and ensure customer satisfaction.Analyze and resolve problems in a timely and accurate manner.Training sales staffs (sales, customer orientation, merchandizing, Housekeeping)Maintaining merchandising and Housekeeping as standard level.Maintain accuracy to balance team member.Create clients for making salesCustomized products as per as client requirements.

94, Bir Uttam Cr Datta Road, Dk Tower, Level-9,Bangla Motor, Dhaka-1205

• Arrange Meeting With Honorable Clients for Selling Interior Products• Follow regular basis Follow-up process with Honorable Clients• Maintain Team member to gaining Accuracy within Clients• Achieve monthly target for sales • Report Department head for further assistance

Dhaka, Bangladesh

• Satisfy Customer over phone against their query.• Achieve monthly KPI (Key Performance Index).• Dealing with existing customers based of Grammenphone.• Achieve monthly sales target.• Providing customer satisfaction through 121 solutions.• Follow one step solutions for betterment of customer service.• Maintain Call Etiquette while dealing with customers.• Promote GP Promoters.• Special Assignment (Mentor-ship program, Team Engagement, Forecasting management etc).• Promote Product & services over phone.• Prepare SOP (Standard Operating Procedure) for CS & Commercial Division.• Maintain Excel log for all internet subscribers’ weekly/monthly/yearly report.

Master Of Business Administration - Mba, Human Resources Management And Services, 3.79 Out Of 4

Bachelor Of Business Administration - Bba, Marketing/Marketing Management, General, 3.01 Out Of 4

Higher Secondary School Certificate, Business Studies, 3.70 Out Of 5

Secondary School Certificate S.S.C., Business Studies, 3.31 Out Of 5.00