New market research and identifying potential locations, conduct feasibility study to assess the ROIEnsure on time opening of new restaurants by cross functional collaboration and leading pre-opening projectsEnsure profitability of restaurants by optimizing controllable costs, sales improvement etc., based on P&L analysisManage budgets and control costs for restaurants and regional officeOversee daily restaurant operations in terms of sales, inventory, production planning, food safety and quality, people management, customer experience, marketing and profitabilitySetting budgets, KPIs, goals and action plan for each restaurant, coach the operation managers achieve set targetsConducting performance appraisal for operations managers and regional support teamsAnalyze P&L, sales reports and other performance data (customer experience, competitor analysis, team satisfaction, audits results etc.,) to measure budgeted KPIs & determine areas of improvement for achieving unit level profitabilityStrategic manpower planning, recruitment and team developmentRegular optimization of resource allocation based on business requirementsEnsuring compliance with company and governmental standards through regular audits and coachingEnhancing customer experience through continuous training and customer feedback

Ensure restaurant’ adherence to the highest standards of food safety, quality and customer experienceEnsure training and certification for each team member and coach team member as per the individual career path system and restaurant/company requirementsOptimize work schedules for all restaurants to maximize productivity while maintaining quality of life for the team Plan stocks based on sales expectations and production planning in coordination with restaurant managers Enhance profitability by reducing direct expenses, improving productivity and sales through speed of service, excellent hospitality in-store marketing Participate in the selection of restaurant teamEnhance team satisfaction by listening, providing required support, reward and recognitionSet KPIs, goals and action plan for each restaurant, coach the restaurant management to achieve set targets