Md Jahir Uddin Email & Phone Number

Vancouver, Canada Area

Key Technologies / Devices Used- • Support Desktop, Laptop, Tablet Cabling, Wireless, Hard Disk, POS Terminal postage Machine, Audio, Video system, Fax, Scanner, Bluetooth, WindowsOS- 7, 8, 10 Troubleshooting.• Network – MPLS Outage, SP Outage, Rack Switch-Router Wireless- IAP VPN Client.Branch Connectivity troubleshooting. Restored Branch Network By Remote session or Onsite Support. • Administer in Bell Total Connect ( BTC ) Phone system. Assign Bell Line & provide service to user as per request. • Administer in Avaya phone system Provide service as per request & provide service for other phone system as well like Sasktel etc.• Mobile Device Troubleshooting- Android, IPhone, Blackberry Roaming etc.• Cisco Wireless Controller. Router/Switch/ASR (65xx/38xx/29xx/37xx/36xx/NEXUS 5K/2K)• DHCP, DNS Server, Cisco works for security and monitoring via PRTG network monitoring system. • Routing protocols: EIGRP and OSPF. • Provide access permission to- Share Data, Data restore, Web-server, Email Share.• Provide remote access through VPN (Cisco Any Connect and IPSec Client). • Cloud- Provide Cloud support to O-365 , CRM Dynamics, One-drive, One-notes, Outlook, Power-point online, Project online, Skype, Yammer, Team Sharing memories & other apps.• Software commercial support to Adobe acrobat, Adobe Creative suite, Adobe Flash, Adobe Premiere, Adobe Reader, ADP, Apple ITunes, Bronze-Dots, Bulk-inventory, Chrome, CRM, Cute-PDF, Drop-Box, Google Earth, Go-To-Meeting etc..• Administer System Center Configuration Manager ( SCCM ) , Microsoft Office 365 ,• Add Remove User in Active Directory (AD) & Update User Profile as per request.• Troubleshoot & Configure Branch Cisco Switches as per configuration.• Documented and tracked all received requests in Ticketing System Footprint , JIRA.• Provided inter-departmental collaboration by escalating unresolved issues to appropriate support functions.

Surrey, Bc

• Perform diagnostics and navigate requested and recommended repairs in a timely fashion• Phone and in-person contact with clients to reveal diagnostic discoveries and make recommendations for protecting and defending client devices• Setting up Network printers and troubleshooting. • Troubleshooting MAC devices as per client needs and providing solutions.• Troubleshooting Windows PC’s Software & Hardware related issues and providing solutions to client.• Troubleshoot and Resolve Windows-7 & Windows-10 related issues for client.• Install Office 2016 & Office 365 and troubleshoot any Office related issues• Troubleshoot and Resolve Android , IOS , Blackberry and any other Mobile Device software and Hardware issues.

Chilliwack, Bc

Key Network Devices / Technologies we Use – • Firewall: Cisco ASA 55xx, Juniper, Checkpoint• Router/Switch/ASR (65xx/38xx/29xx/37xx/36xx/NEXUS 5K/2K)• Servers: Tacacs+, Radius, DHCP, DNS etc. • Secured network using Cisco ASA/Checkpoint firewall by implementing ACL/NAT/SSL &IPSec VPN. • LAN/WAN design and implementation and extension using Cisco Switches (4900,4500,3750,2960) and Routers (2900,2800,1800) etc.• Setup LAN WAN connection for client network.• Install & Re-install Windows as per requirement.• Resolve trouble tickets on time and report to L2.• Install Office 2016 & Office 365 and troubleshoot any Office related issues• Use Active Directory to set Privilege to deferent user within company. • Modify configurations, utilities, software default settings, etc. for users and servers• Provide first level phone and direct support for all “Break/Fix” requests for IT service by the organization.

• Analyzed and resolved end-user hardware, software and connectivity issues• Created and updated accurate and consistent records of all calls• Monitor progress on problem resolution and advise users on status of issue• Performing system backups/recoveries• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients• Participated in daily meeting with other team members to discuss ongoing issues and offer solutions• Monitoring and Troubleshooting day to day network connectivity problems at remote sites• Created equipment replacement tickets, outlined the scope of work and Set up the dispatch of technicians and installers.• Documentation of the work done during project implementation• Utilizing CAT5/CAT6 network cables for network connectivity• Use ‘Active directory’ to maintain User account.• Install, test and configure new workstations, peripheral equipment and software• Maintain inventory of all equipment, software and software licenses. Make recommendations on replacement hardware and software.• Manage PC setup and deployment for new employees using standard hardware, images and software.

• Design and implementation of networks for LGED head quarter and different project offices.• Installation and configuration of Servers namely DNS, DHCP, Proxy, Mail etc.• Installation and configuration of Cisco, 3COM Switches to expand the network• Migrated the operating system of servers from Microsoft Windows NT to Microsoft Windows Advanced Server 2000 and later on Windows Server 2003.• Upgrading of the IOS on Cisco devices• Windows Servers, Network Infrastructure, Microsoft Exchange / Office 365 and Workstation troubleshooting.• Work with the IT Service Desk Team to implement new processes, procedures, and technologies.• Administer servers, desktop computers, printers, routers, switches, firewalls, personal digital assistants, software deployment, security updates and patches.