Michelle D. Kahla Email & Phone Number

Beaufort, South Carolina, United States

As a support agent for this client, I deliver technical support by working directly with the stores and employees within those stores. Key Accomplishments: ●Providing highly sought-after customer service skills. ●Utilize patience, active listening, and communication strategies to satisfy consumer requests. ●Work with supporting vendors and higher support agents to resolve problems. ●Mentor new agents. ●Recognized for my way of communicating with users.

Glennville, Ga / Remote

I deliver high-quality service on a daily basis communicating with customers, defining their issues, and determining root causes. Next, I select the best course of action and assist in the resolution process. I also reach out to customers after the process is complete and provide follow-up support if necessary. Key Accomplishments:● During my tenure, management has complimented me on my quality of customer service. ● On a regular basis, I collaborate with the Customer Service Manager to ensure standards are met. ● During each interaction with customers, I use patience, active listening, and communication strategies to satisfy all requests.● I work hard to sustainable relationships of trust and loyalty while working to rectify outstanding issues.● During my time with the organization, I have held a flawless attendance record.

Beaufort, South Carolina, United States

As a support agent, I delivered exemplary support engaging with customers, defining their issues, and determining root causes subsequently selecting the best course of action and assisting in the resolution process. Key Accomplishments: ●Offer high-caliber customer service at all times. ●Collaborate with the Customer Service Manager to ensure standards remain at peak levels. ●Utilize patience, active listening, and communication strategies to satisfy consumer requests. ●Build sustainable relationships of trust and loyalty while working to rectify outstanding issues. ●Commended by management for an exceptional attendance record. ●Executed consumer follow-up to ensure the problem was mitigated.

Glennville, Ga

During the course of my day, I utilized Google Analytics to manage the use of particular companies assessing their personal lockers. Additionally, I generated flow charts that were shared with executives to determine future courses of action and general business decisions. Key Accomplishments:● I recognized the need for SOPs, and developed multiple processes that corporate put into practice. ● I also demonstrated proficiency in using technology to solve issues in a fast and efficient manner.

Bluffton, South Carolina, United States

Savannah, Georgia Area

Savannah, Georgia, United States

During my time at The Buckle, I thoroughly enjoyed directing daily operations in a high-volume retail environment. I delegated tasks to team members, assisted customers, and ensured overall operations were always running smoothly. Additionally, I managed the merchandise department, tracked inventory, and replenished displays when needed. Key Accomplishments:● As Assistant Manager, I orchestrated initiatives that drove consumer engagement and increased sales. ● Another duty included crafting the schedule to ensure the proper amount of employees were on hand. ● After reviewing the performance, I decided to overhaul the sales floor to create better flow while also highlighting more popular products. ● I was also integral to the increase of sales as well as generating higher demand for “get-fit” appointments.● During my tenure, I frequently placed at the top of employees for new credit card sign-ups.● Achieved top sales numbers on a consistent basis during tenure with the company. ● I launched a successful social medial campaign that increased the number of “likes” dramatically.

Savannah, Georgia Area

Savannah, Georgia Area

Savannah, Georgia Area

Savannah, Georgia Area

Savannah, Georgia Area

Certifcations, Information Technology

Associate Of Arts - Aa

Bachelor'S Degree, Information Technology