• Managed and facilitated a comprehensive newcomer support program in connection with Immigration, Refugees and Citizenship Canada (IRCC), enhancing the integration process for immigrants.• Acted as the primary point of contact for over 100 clients, addressing queries, concerns, and requirements in a professional and timely manner.• Maintained accurate records of residents, incidents, and services provided, and prepared regular reports for management and stakeholders to ensure accountability and regulatory compliance.• Delivered informative orientation sessions to newcomers, familiarizing them with local services, customs, and essential resources to ensure smooth integration.• Demonstrated exceptional interpersonal skills and cultural sensitivity by effectively addressing and resolving concerns and challenges faced by newcomers.• Coordinated meal services, courier services, and the delivery of essential supplies, ensuring these met specific dietary needs and were delivered timely to accommodations.• Collaborated with housing providers to secure suitable accommodations for newcomers and guided them through the housing selection process.

• Spearheaded market analysis initiatives for a real estate startup by leveraging Python to systematically extract and analyze data from multiple real estate portals, subsequently synthesizing findings into a comprehensive client database using Excel to enhance targeted marketing strategies.• Enhanced digital presence and engagement by revamping the company’s LinkedIn page, resulting in measurable increases in user interaction and lead generation which directly contributed to client acquisition and business expansion.• Developed and implemented advanced PowerBi and Tableau dashboards for a hospitality client in the Banff region,• Effectively utilized Bigger Pockets platform for outreach, networking, and lead generation, successfully converting new contacts into key clients, thereby driving revenue growth and market penetration.

● Led process improvement initiatives in North American freight operations, resulting in reduced operational defects and enhanced service quality.● Managed vendor relationships and optimized logistics flow using Transportation Management Systems (TMS), facilitating timely movements of goods.● Analyzed operational data using Excel and SQL to identify trends and drive insights, improving overall operational efficiency and performance metrics.● Collaborated with carriers to ensure accurate documentation, timely load scheduling, and compliance with shipping regulations.

• Managed comprehensive data analysis and reporting using Excel, SQL, Quip, and other internal tools, enhancing decision-making processes and operational efficiency.• Coordinated the handling, tendering, and scheduling of loads, efficiently allocating drivers and negotiating contract terms with vendors to optimize supply chain operations.• Facilitated seamless communication across various stakeholders including Transportation Carriers, Hubs, Warehouses, Retail, Finance, Software Support, and Fulfillment Centers, improving service delivery and stakeholder relationships.• Implemented effective logistical strategies that resulted in a substantial reduction in transportation costs and enhanced the overall efficiency of logistics operations.• Developed and utilized business intelligence tools like Microsoft PowerBi to predict trends, reduce risk factors, and achieve cost efficiencies.

● Coordinated cement logistics by optimizing routes and managing shipments, improving on-time delivery across regions● Supported inventory management processes by analyzing stock levels, forecasting demand, and ensuring optimal inventory turnover.