Matthew Lanza Email & Phone Number

Arlington, VA, US

Washington DC-Baltimore Area

Arlington, Virginia, United States

• Walk clients through the human-centered design process starting with identifying the right customer and problem to solve and ending with implementing solutions that meet customer and organizational needs.
• Advise organizations on how to set up a Voice of the Customer team, tracking how the needs of their customers change over time.
• Use quantitative and qualitative analysis to transform organizational design to make clients more efficient and effective.
• Work with… Show more
• Work with NGOs and federal agencies to understand partners (other NGOs, agencies and stakeholders) and create a better “intermediary customer” experience as they work together to solve end user problems.
• Lead teams to establish and refine the firm’s perspective through playbooks, field guides, and workshops/trainings on how to use the human-centered design process to transform organizations.

Durham, North Carolina

• Compiled a database of articles related to investigative journalism surrounding the collection of private data, censorship, hate speech, and data misuse by and/or through search engine and social media firms
• Contributed to the design of presentations and research articles related to data misuse and the need for regulation of social media firms
• Researched regulatory measures related to the use of private user data in the US and abroad

Raleigh-Durham, North Carolina Area

• Evaluate the Sanford School’s current program offerings at the master’s level to assess opportunities to develop new degrees (confidential), update the current curriculum, and integrate human-centered design into.
• Synthesize research using Figma, Excel, and PowerPoint to communicate recommendations to the Sanford Board of Visitors, faculty, and the Dean
• Research alternative tuition financing options such as Income Share Agreements

Raleigh-Durham, North Carolina Area

• Relevant Coursework: human-centered design, qualitative methods, quantitative methods, statistics and economics for policy making, policy and value chain analysis
• Teaching Assistant: Human-Centered Design, Professor Tom Allin (Former Chief Veterans Experience Officer for the Office of Veteran Affairs) Summer 2019-Present

Raleigh-Durham, North Carolina Area

• Used human-centered design to consult the Office of Student Veterans and the Office of Student Affairs at Duke on ways to improve the experience of undergraduate veterans.
• Documented the experiences of undergraduate veterans in Ivy+ undergraduate programs through human-centered design interview techniques with students, alumni, administrators, and other university officials.
• Created a journey map documenting the experiences of customer (student veterans) and employee (higher ed… Show more
• Created a journey map documenting the experiences of customer (student veterans) and employee (higher ed. administrators, staff, and leadership) experiences in higher education.
• Formed personas for customers (student veterans) through the documentation of trends throughout the journey of students.
• Documented best practices of veterans services programs at other Ivy+ universities to show what resources and actions best help veterans throughout their undergraduate experience. Show less

Raleigh-Durham, North Carolina Area

• Successfully implemented new communication initiatives to make the application process more emotionally resonant for students in order that students feel a part of the DUSON community before they even arrive. This has.
• Developing new strategies/policies for DUSON’s ABSN program to effectively inform students of important deadlines during the… Show more
• Developing new strategies/policies for DUSON’s ABSN program to effectively inform students of important deadlines during the application process
• Using design thinking to recreate student experiences at critical moments during the application process to boost student retention rates Show less

Raleigh-Durham, North Carolina Area

• Collect data from the Bureau of Labor Statistics on trends in the employment of journalists in Akron and Cleveland, OH to present to the Cleveland Foundation
• Create trend charts to show the rise and decline of the employment of journalists, anchors, and news crews in Akron and Cleveland from the late 1990s through the present

Oakland, California

• Manage the updating and maintenance of the company’s website and social media.
• Design magazine, newspaper and online advertisements.
• Organize seminars, trade shows and events to market the firm.
• Produce marketing materials such as brochures, posters and even custom company beer bottles for clients, potential clients, and property management firms.

Oakland, CA

• Conduct legal research on bills, laws and policies that affect clientele.
• Write discourse on rent control laws in the Bay Area to distribute at talks and events.
• Proofread, design and edit informational and legal brochures.
• Serve as a courier for Bay Area courts and organize the in-house client filing system.

San Francisco Bay Area

• Assisted with marketing, event planning, and fundraising strategies for local and international causes including Project Light to raise funds for electricity generators for school, businesses and homes in Ethiopia.
• Managed diverse teams of youth and young adults during projects and events.
• Design, print and distribute marketing materials for Lumination concerts.
• Counsel youth on issues ranging from college preparation to problems at home.

San Francisco Bay Area

• Wrote reviews and conducted interviews with local businesses in District 4 of San Francisco.
• Consulted constituents on issues concerning District 4 and the city of San Francisco, as well as concerning their right to legal consultation.
• Created spreadsheets and logged data based on constituent interests and consulted with other SF public officials to further the interests of the city of San Francisco.
• Attended meetings with the Board of Supervisors, Mayor Ed Lee and other SF… Show more
• Attended meetings with the Board of Supervisors, Mayor Ed Lee and other SF public officials giving oral and written feedback on these meetings to Supervisor Carmen Chu. Show less

San Francisco Bay Area

• Served as a studio assistant for music, television and feature film recordings.
• Organized filming schedules and helped in the coordination of production timelines.
• Served as an assistant sound engineer for live and studio recording sessions.
• Designed CD covers, advertisements and posters for clients ranging from musical artists to real estate agencies.

Master Of Public Policy, Public Policy

Activities and Societies: Student Council (Second Year Representative)

Politics, American Government And Politics (United States)

During my time at the University of San Francisco I was given the Mauricio Romero Award after being voted the top pupil in the Politics.