Michael Loughlin Email and Phone Number

Responsible for managing and assisting with proper setup of meeting spaces within Conference Center on the Bristol Myers Squibb Summit East campus. Daily duties include setting meeting rooms with the requested furniture, electric needs, and collaborating with cross-functional departments (A/V, F&B, Janitorial) to ensure all clients’ needs are met exactly to their expectations. Create and maintain a weekly setup schedule that details meeting specifications in each room throughout the given week. Collaborate with planners to ensure setup schedules are up-to-date at all times. Perform daily inspections of meeting rooms; reporting any janitorial, electric, or cosmetic issues to the proper departments. Conduct regular inventory and care for facility assets. Partner with the Campus Meetings Team meeting planners, maintaining a positive productive relationship and cooperatively resolving any meeting challenges. Additional tasks include diagramming sets in Social Tables to promote and standardize setting techniques, lead employee engagement committee to boost team connection and morale, lead on additional projects delegated by management.

Lead content curator for both digital and print, with a strong focus on ongoing digital development of the rink’s website and a specialized travel hockey organization website. Ran the company’s social media campaigns with content dispersal on Instagram and Facebook. Planned and executed email campaigns to multiple targeted audiences demonstrating an increase in open rates and click through rates, and a decrease in the unsubscribe rate. This was done with a more accurate targeting of customer emails, properly timed scheduling of email sends, and stronger content. Authored and distributed press releases to local news outlets. Executed internal and external advertising for all programs including invoice validation and discrepancy resolution. Designed brochures, posters, and flyers for in-house programs. Developed advertising campaigns for the promotion of upcoming programs. Managed local business and vendor relationships. Coordinated the production of a commercial showcasing Protec’s programs that aired during the 2018 Winter Olympics, whereafter, accomplished an uptick in numbers for the highlighted Learn to Skate program (plus 38 members and a boost of $4,000 in revenue from prior year’s program) as well as hockey summer camps (plus 29 registrants and a boost of $17,000 in revenue). Made sales visits to local businesses, selling both physical and digital ad space. Scheduled, managed and executed group trips, birthday parties and group ice rentals. Key purchaser of foods and supplies for rink’s events. Trained and managed staff to successfully execute events. Support departments outside of my management umbrella to promote customer satisfaction.

Started as part-time Building Manager in August 2009, then promoted to full-time role as Foods Manager in April 2010.Responsible for the management of two food outlets in the building. Hired, trained, and managed an average of seven employees. Created and implemented training and standard processes for new hires, as well as closing checklists for employees to follow and sign off on at the end of their shifts - resulting in a boost in employee morale, cleaner workplace, and a more efficient and uniform service. Produced food and beverage orders, tracked inventory, scheduled employees, and resolved workplace issues. Ensured both food outlets followed Department of Health guidelines, always passing inspections. During my tenure as Foods Manager, annual revenue totals increased consistently while the department’s employee turnover rate improved.

-Reconciled three main accounts (Funding, Operating, Payroll) in Quickbooks against bank data.-Entered Bills, Bill Payments, and Journal Entries.

-Served lunch and dinner to the dining room.-Washed silverware, cups, and dishes.

Summer Job-Cleaned, maintained, and built vinyl and concrete pools.