Michael Lynch Email and Phone Number
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Seasoned executive with extensive experience in customer service, technical product support, and call center management, specializing in root cause investigations and warranty system development and implementation. My diverse background encompasses progressively responsible roles in engineering, product testing and validation, and product line management, including P&L oversight. I have successfully led initiatives in call center development and launch, warranty reporting and management, technical legal support for products, accident investigations, and the management of a multifaceted field service team.
Cummins Inc.
View- Website:
- cummins.com
- Employees:
- 33030
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Sr. Director, Service And Technical Support, North AmericaCummins Inc. Aug 2022 - PresentTroy, Mi• Lead a 20-member field service team and a 23-member OnTrac customer service center, focusing on cost-effective solutions for axle, driveline, brake, trailer, electrification, and specialty products.• Drive strategic initiatives to enhance customer satisfaction and improve claims processing efficiency, overseeing a team of 12 employees.
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Business OwnerMichigan Diver Llc Jan 2015 - PresentAttica, MiOwner of Michigan Diver LLC.Provider of scuba gear and dive services in the Great Lakes region, specializing in cold water technical diving. As an authorized dive center for Scuba Diving International (SDI) and Technical Diving International (TDI), we operate two full-service dive shops located in Attica and Port Austin, MI. Additionally, we offer a six-pack dive charter service from various locations including Port Austin, Grindstone City, Harbor Beach, Port Sanilac, and Lexington, MI. -
Sr. Director, Service And Technical Support, North AmericaMeritor Apr 2021 - Aug 2022Troy, Michigan, United States• Lead a 20-member field service team and a 23-member OnTrac customer service center, focusing on cost-effective solutions for axle, driveline, brake, trailer, electrification, and specialty products.• Drive strategic initiatives to enhance customer satisfaction and improve claims processing efficiency, overseeing a team of 12 employees. -
Director, National Field Service & Warranty SystemsMeritor Jun 2017 - Apr 2021Troy, Mi• Managed five regional service managers and three National Account managers, ensuring compliance through comprehensive audits.• Owned the CVSWS warranty system and directed improvements through third-party partnerships, resolving product performance issues via monthly reporting and timely, cost-effective repair strategies.
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Sr. Manager National Accounts, Field Service, And Warranty SystemsMeritor Oct 2011 - Jun 2017Troy, Mi• Supervised four Regional Service Managers to address customer service issues across the U.S. and Canada.• Fostered relationships with key National Account customers, providing technical support for the Meritor drivetrain product portfolio and enhancing the Meritor Warranty Claim System used by the corporate call center.
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Product Manager - Trailer ProductsArvinmeritor Oct 2007 - Oct 2011Troy, Mi• Spearheaded growth in the trailer systems business for on-highway applications, implementing the ArvinMeritor Concept-to-Customer process for new product development and launch.• Collaborated with cross-functional teams to achieve aggressive time and cost targets, conducted market analysis, and managed product life cycles and profitability analysis.
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Technical ManagerArvinmeritor Oct 2006 - Oct 2007• Acted as the primary technical liaison for the OnTrac call center, engineering, and field organization, covering various product lines including transmissions and suspension systems.• Developed the “OnTrac Garage,” a technical online resource for the call center and North American field teams, while analyzing warranty trends and reporting findings to engineering and quality departments.
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Techical Service Engineer/ManagerArvinmeritor Aug 2004 - Oct 2006• Served as the product technical expert for class 8 heavy-duty vehicle transmission and clutch products, overseeing training for OnTrac personnel.• Implemented tracking systems for new product issues and ensured compliance with the U.S. Tread Act for product literature.
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Transmission Warranty Systems ManagerArvinmeritor Aug 2002 - Aug 2004• Managed a team of six call center technicians and two warranty analysts, developing diagnostic procedures to expedite product concern resolutions.• Launched a technical bulletin program to improve communication of technical issues and enhance product quality feedback.
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Service EngineerArvinmeritor Jul 1999 - Aug 2002• Led service-related activities for class 8 tractor manual transmissions, creating service manuals, bulletins, and specialized tooling to assist in repairs.• Trained dealers and Meritor service teams on proper repair procedures and ensured successful product launches through effective service plans and inventory management.
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Naui Dive InstructorBruno'S Dive Shop Jan 2012 - Jan 2015NAUI Certified Scuba Diving Instructor.Classes include:Scuba DiverAdvanced Scuba DiverNitrox DiverScuba Rescue DiverDry Suit DiverDeep DiverNight DiverMaster Scuba Diver -
Test EngineerGkn Jun 1998 - Jul 1999• Conducted testing and analysis of drivetrain components (CV joints and driveshafts) for the Toyota program, including travel to Japan to present findings.• Designed validation test programs, authored performance reports, and performed failure analysis on warranty returns. -
College Part Time JobHoner Manufacturing Sep 1997 - May 1998Worked as a product line quality auditor and CNC machine operator.
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Manufacturing Engineering InternshipGeneral Motors Jun 1997 - Sep 1997* Led machine redesign and retooling initiatives to enhance operational efficiency.* Developed and implemented engineering documentation in accordance with QS-9000 standards.* Conducted machine runoffs and validated compliance with specified requirements.* Completed GM training on the Key Characteristic Designation System.* Executed internal PPAP submissions to ensure QS-9000 compliance. -
Quality Engineering InternshipGeneral Products May 1996 - May 1997* Developed FMEAs, Control Plans, Process Drawings, Process Flow Diagrams, and Operator Instructions.* Conducted gauge R&R and compatibility studies to ensure measurement accuracy.* Established a routine gauge calibration system to maintain equipment standards.* Received training in basic CMM programming.* Successfully completed PPAP submissions for Ford, Chrysler, Detroit Diesel, and Cummins Engine.* Completed training in Team-Oriented Problem Solving (Ford's 8-D Root Cause Problem Solving methodology).
Michael Lynch Skills
Michael Lynch Education Details
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Mechancial Engineering
Frequently Asked Questions about Michael Lynch
What company does Michael Lynch work for?
Michael Lynch works for Cummins Inc.
What is Michael Lynch's role at the current company?
Michael Lynch's current role is Senior Director, Service and Technical Support, North America.
What is Michael Lynch's email address?
Michael Lynch's email address is mi****@****tor.com
What schools did Michael Lynch attend?
Michael Lynch attended University Of Michigan-Flint, Tri-State University.
What skills is Michael Lynch known for?
Michael Lynch has skills like Continuous Improvement, Fmea, Automotive, Manufacturing, Product Development, Ppap, Vehicles, Engineering, Lean Manufacturing, Process Improvement, Warranty, Management.
Who are Michael Lynch's colleagues?
Michael Lynch's colleagues are Jose Yañez Hernandez, Ryan Moore, Paddy Vickers, Sahoo Tapan, Sanjay Pawar, Michael Mlangeni, Yuri Penaloza, Mba, Msba.
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Michael Lynch
United States
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