Michael Lynch Email & Phone Number

Troy, Mi

• Lead a 20-member field service team and a 23-member OnTrac customer service center, focusing on cost-effective solutions for axle, driveline, brake, trailer, electrification, and specialty products.• Drive strategic initiatives to enhance customer satisfaction and improve claims processing efficiency, overseeing a team of 12 employees.

Attica, Mi

Owner of Michigan Diver LLC.Provider of scuba gear and dive services in the Great Lakes region, specializing in cold water technical diving. As an authorized dive center for Scuba Diving International (SDI) and Technical Diving International (TDI), we operate two full-service dive shops located in Attica and Port Austin, MI. Additionally, we offer a six-pack dive charter service from various locations including Port Austin, Grindstone City, Harbor Beach, Port Sanilac, and Lexington, MI.

Troy, Michigan, United States

• Lead a 20-member field service team and a 23-member OnTrac customer service center, focusing on cost-effective solutions for axle, driveline, brake, trailer, electrification, and specialty products.• Drive strategic initiatives to enhance customer satisfaction and improve claims processing efficiency, overseeing a team of 12 employees.

Troy, Mi

• Managed five regional service managers and three National Account managers, ensuring compliance through comprehensive audits.• Owned the CVSWS warranty system and directed improvements through third-party partnerships, resolving product performance issues via monthly reporting and timely, cost-effective repair strategies.

Troy, Mi

• Supervised four Regional Service Managers to address customer service issues across the U.S. and Canada.• Fostered relationships with key National Account customers, providing technical support for the Meritor drivetrain product portfolio and enhancing the Meritor Warranty Claim System used by the corporate call center.

Troy, Mi

• Spearheaded growth in the trailer systems business for on-highway applications, implementing the ArvinMeritor Concept-to-Customer process for new product development and launch.• Collaborated with cross-functional teams to achieve aggressive time and cost targets, conducted market analysis, and managed product life cycles and profitability analysis.

• Acted as the primary technical liaison for the OnTrac call center, engineering, and field organization, covering various product lines including transmissions and suspension systems.• Developed the “OnTrac Garage,” a technical online resource for the call center and North American field teams, while analyzing warranty trends and reporting findings to engineering and quality departments.

• Served as the product technical expert for class 8 heavy-duty vehicle transmission and clutch products, overseeing training for OnTrac personnel.• Implemented tracking systems for new product issues and ensured compliance with the U.S. Tread Act for product literature.

• Managed a team of six call center technicians and two warranty analysts, developing diagnostic procedures to expedite product concern resolutions.• Launched a technical bulletin program to improve communication of technical issues and enhance product quality feedback.

• Led service-related activities for class 8 tractor manual transmissions, creating service manuals, bulletins, and specialized tooling to assist in repairs.• Trained dealers and Meritor service teams on proper repair procedures and ensured successful product launches through effective service plans and inventory management.

NAUI Certified Scuba Diving Instructor.Classes include:Scuba DiverAdvanced Scuba DiverNitrox DiverScuba Rescue DiverDry Suit DiverDeep DiverNight DiverMaster Scuba Diver

• Conducted testing and analysis of drivetrain components (CV joints and driveshafts) for the Toyota program, including travel to Japan to present findings.• Designed validation test programs, authored performance reports, and performed failure analysis on warranty returns.

Worked as a product line quality auditor and CNC machine operator.

* Led machine redesign and retooling initiatives to enhance operational efficiency.* Developed and implemented engineering documentation in accordance with QS-9000 standards.* Conducted machine runoffs and validated compliance with specified requirements.* Completed GM training on the Key Characteristic Designation System.* Executed internal PPAP submissions to ensure QS-9000 compliance.

* Developed FMEAs, Control Plans, Process Drawings, Process Flow Diagrams, and Operator Instructions.* Conducted gauge R&R and compatibility studies to ensure measurement accuracy.* Established a routine gauge calibration system to maintain equipment standards.* Received training in basic CMM programming.* Successfully completed PPAP submissions for Ford, Chrysler, Detroit Diesel, and Cummins Engine.* Completed training in Team-Oriented Problem Solving (Ford's 8-D Root Cause Problem Solving methodology).

Mba

Bachelor Of Science, Mechancial Engineering

Activities and Societies: SAE, Student Government, WEAX Radio Station Manager, Student Newspaper,