• Analyzed and advised on technical issues for clients via phone, email, and tickets on the Mercury Network software platform with a satisfaction rate of over 95%, along with a 90% team satisfaction rate.• Solved advanced technical issues via troubleshooting, testing, and SQL queries.• Collaborated with 6 team members to maintain an average call time of approximately 7 minutes.

- Currently seeking full-time SWE roles.

• Implemented new Reels templates feature in Instagram Android's Reel audio page using Python, Java,Kotlin, and Node.js.• Utilized NodeAPI edges and queries in server-side to create functions that returned organized, relevantmedia information to the client.• Produced quality unit and integration tests for new client-server interactions.• Reduced code by 33% by combining different fragment behaviors into one Android fragment.

• Conceived, designed, and developed Quarterstep, an Android app where users can login to a user profile,and create, save, and share short songs on a viewable timeline. Built using Java, Kotlin, and Firebase in5 weeks.• Optimized storage space by converting user created songs into parsable strings, utilizing Firebase as thebackend. Firebase Authentication implemented to ensure user uniqueness.• Gained hands-on experience building apps in an Android environment via CodePath for 3 weeks.

• Utilized Python, Pandas, and NumPy to construct and analyze student social network features usinggraph theory, and linear and logistic regression.• Constructed and utilized network features from ~500,000 student interactions (Talk, Text, Call) tosupplement analysis of surveyed Wellbeing and PSS scores.• Concluded that there is a significant correlation (-0.65) between general centrality and wellbeing scores.