Mohammed Mansur Basha Email & Phone Number

Chennai, TN, IN

Chennai, Tamil Nadu, India

Basha’s Food Factory Private Limited (BFF) is a bulk producer of authentic firewood biryani. Operating under the brand name “Basha’s Durbar Biryani”, making traditional firewood biryani is our family business since 1984. We are in the journey of taking BFF to the national level. Business Model1) Retail QSR Segment (COCO & FICO model)2) Outdoor Catering.

Chennai Area, India

• Roles and Responsibilities:
• Category Launch & Set up – Responsible for Setting up and Launching the Beauty Category in Chennai.
• Handling Multiple Hubs - Responsible for handling 2 Hubs in Chennai with a team of 2 Assistant Manager, 2 TL’s & 60+ Beauty Therapists serving the entire city of Chennai for Beauty Customers.
• Daily Operations – Improved Operational Management Systems and Processes, setting up Benchmarks for AM's to follow. Additionally, involved in setting up of Inventory Management, Cash management, Product Management &.
• Customer Handling & Service Quality - Responsible for improvising Service Quality and Customer Satisfaction Index by uplifting the quality of manpower through regular training.
• Training – Responsible for training the AM / FE /Technicians through regular training programs. Also, responsible for developing the SOPS & monitoring them.

Chennai Area, India

• Key Result AreasEnsuring all aspects of daily operations of CTA runs effectively and efficiently, Primary role is to manage, coordinate and develop the 4 main divisions effectively (Home Salon, Headzup, Cosproz and.
• Improve the operational systems, processes, and policies in support CTA mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
• Manage and increase the effectiveness and efficiency of Support Services (Headzup, Cosproz, Cosmo Hunt and Home Salon), through improvements to each function as well as coordination and communication between support.
• Play a significant role in long-term planning, with the view to delivering operational excellence.
• Maintain the administration, budgeting, monitoring, reporting, communication and liaison at a level acceptable to the Board.
• Ensure that operating objectives and standards of performance are owned by staff and interns and handling appraisals.

Mumbai Area, India

• (Directly responsible for sales & conducting seminars, product demonstration by evaluating a salon/stylist need)
• Meet all the training, demonstration n seminar objective set by the regional/area head
• Responsible for the sales target for the region.
• Work on adopted/ star salons project as per objectives set in by organization
• Keep an eye on competitions products development and monitor their technical and sales activities inside a salon
• Work closely with sales team to meet the collective objective

Chennai Area, India

• Key Result Areas:
• In charge of running and managing the call centre daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
• Prepare forecasts and budgets for the call center

Mumbai Area, India

• Roles and Responsibilities:
• Handled Voice and Non-Voice US Mortgage Process and Responsible for maintaining the overall productivity, quality, compliance with the Process and Service Delivery.
• Ensuring qualitative and quantitative standards are met, ensuring accurate and timely resolutions and analysis of the weekly/monthly production reports in order to take steps for bridging any gaps related to.
• Providing and implementing suggestions to enhance performance, policies, procedures and company objectives.
• Continually Train team with policies, procedures and title resolution thought process
• Continually reviewing each individual process to ensure it is being completed in the most efficient manner

Chennai Area, India

• Key Result Areas:
• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile

Accelarated Genaral Management Program, Business Administration And Management, General

Bachelor Of Commerce (B.Com), Accounting And Finance