Maria Fernanda Abondano Bernal Email and Phone Number

Detect and propose solutions for the business needs that fulfill the functional and technical requirements Built a solid cross-functional relationship among different departments to accomplish project goals Provide innovative solutions that exceed business expectationsDesign and develop solutions using a SharePoint, PowerApps and PowerAutomate integration

• Assist patients and healthcare professionals to secure coverage for high-cost medications. • Develop a trusty relationship with health care professionals over the phone. • Investigate patients’ coverage options within public or private payers.• Report adverse events and product complaints experienced by patients.• Document in the company’s database any interactions with patients or healthcare professionals.• Accomplishments: o Created process flows of program protocols to improve efficiency. o Redesigned the work instructions forms that reduced mistakes significantly. o Provided proactive feedback to optimize processes. o Designated lead to coach new hires.

• Trained and coached junior medical staff.• Worked with the staff to improve team’s dynamics and trust. • Created strategies for continuous improvement of triage classification. • Developed assertive strategies to reduce incidents in the emergency room.

• Took care of the patient from the rural population of all age ranges. • Accomplished medical practice with full adherence to clinical protocols. • Reached the high productivity rate needed for fulfilling the overcrowded service demands

• Followed patients’ therapeutic plans as directed by the critical care specialist. • Assessed patients’ clinical progression by discussing findings with critical care specialist. • Modified therapeutic plans based on clinical findings to optimize patients’ outcomes. • Recognized patients’ non-verbal language to identify their needs.