Mark I. Email & Phone Number

• Spearheaded the development of a Secure Access Service Edge (SASE) practice, aligning with the strategic goals of a $25B industry, focusing on innovative solutions and technological advancements.• Designed and implemented robust technical architectures that ensure seamless integration across various platforms, enhancing system performance and scalability.• Led cross-functional teams in high-stakes projects, demonstrating exceptional leadership and technical expertise to achieve strategic business objectives.• Collaborated closely with both internal and external stakeholders to gather requirements, identify potential risks, and tailor solutions that meet precise business needs.• Established comprehensive standards and practices for the SASE initiative, including the creation of reference documents and frameworks for deployment.• Selected and partnered with Original Equipment Manufacturers (OEMs) to facilitate technology deployment, enhancing the practice’s operational effectiveness.• Developed a professional services division around SASE technology, focusing on training, support, and implementation to ensure client success and adoption.• Championed the integration of new technologies into existing company infrastructures, ensuring optimal compatibility and forward compatibility with emerging tech trends.

Tampa/St. Petersburg, Florida Area

• Led a team of 10 engineers, managing a $5M budget while fostering a collaborative environment to address complex networking challenges for enterprise clients.• Directed the development and implementation of advanced networking solutions, focusing on scalability, performance optimization, and seamless integration with existing systems.• Oversaw the creation and rollout of a national training program, enhancing engineer expertise in deploying technology across customer environments.• Championed a high-potential management program, conducting research and proposing initiatives to enhance inclusivity and equity within the workplace.• Achieved a 100% success rate in transforming CSAT projects into completed projects, reinforcing the company's position as the vendor of choice.• Architectured scalable network infrastructures tailored to meet the dynamic needs of large-scale enterprise clients, ensuring long-term reliability and efficiency.• Implemented strategic initiatives that significantly improved operational efficiency and supported overarching business objectives without specific reference to revenue impact.• Selected and integrated cutting-edge technological solutions that advanced the company’s service capabilities and client satisfaction levels.

Miami/Fort Lauderdale Area, Tampa, Georgia

• Spearheaded the delivery of Cisco Enterprise and Data Center Network Technology solutions for a diverse portfolio of commercial, municipal, and government accounts.• Managed the full lifecycle of complex project implementations, ensuring seamless integration with minimal disruption while adhering to predefined budgets and timelines.• Provided advanced technical support, utilizing deep industry expertise to efficiently resolve issues and optimize system performance across multiple client accounts.• Developed and executed training programs and comprehensive documentation, enhancing client understanding and ongoing support for implemented solutions.• Advised clients on best practices and emerging technologies, ensuring they stay ahead in a rapidly evolving technological landscape.• Enhanced customer retention by proactively optimizing service delivery and addressing potential issues, thus ensuring a consistently seamless customer experience.

• Directed multiple network projects, ensuring alignment with organizational goals and best practices, while integrating the latest technologies to enhance network efficiency.• Managed the installation and configuration of critical network infrastructure, leading efforts to troubleshoot and resolve complex issues to maintain high network reliability.• Spearheaded the migration of network operations across multiple sites and data centers, prioritizing secure and uninterrupted network availability.• Oversaw the design, implementation, and management of Cisco LAN and WAN infrastructures, significantly enhancing network capacity and reducing system faults.• Provided expert level support and leadership in network management, ensuring robust security measures and optimal performance for extensive user bases.• Cultivated strong relationships with stakeholders to develop and implement network solutions that supported strategic business initiatives and technological upgrades.

Herndon, Va

• Bridged technical expertise with sales goals to facilitate successful negotiations and secure major deals, enhancing client engagement and satisfaction.• Collaborated closely with sales teams to understand client requirements, crafting tailored technical solutions that perfectly matched their needs.• Delivered compelling pre-sales support by demonstrating product capabilities through detailed technical presentations and addressing complex customer queries.• Developed and presented customized proposals, managed proof-of-concept deployments, and oversaw successful integration with client systems.• Worked in conjunction with engineering teams to ensure that all solutions met client expectations and achieved optimal performance post-implementation.• Recognized for outstanding performance in driving successful outcomes across significant sales meetings with major commercial enterprises in finance, insurance, and pharmaceutical sectors.

Greater New York City Area, Silver S[Pring Maryland

• Spearheaded the development of best-in-class architectural models and plans for data center connectivity, enhancing customer experience and aligning with strategic business objectives.• Led Tier III support teams in resolving critical data and voice communication infrastructure issues, ensuring high availability and system reliability.• Established and authored global design standards for F5 BigIP load balancers, significantly improving traffic management across web payment applications.• Designed and successfully deployed the first enterprise VOIP system across a North American regional data center network, pioneering modern communication solutions.• Directed a multi-year data center consolidation project, achieving significant cost savings and advancing corporate green initiatives through optimized network configurations.• Transformed network capabilities by designing a Cisco wireless LAN infrastructure, creating a new revenue stream and enabling full connectivity for wireless and mobile devices.

Bowie Maryland

• Founded and developed a non-profit organization dedicated to providing comprehensive property management services for Saddlebrook West, a community of over 300 homes, ensuring high standards of maintenance and resident satisfaction.• Spearheaded the establishment of organizational policies and strategic direction, fostering a collaborative community environment and enhancing the overall quality of life for residents.

Beltsville, Maryland

• Spearheaded the integration of diverse operating systems and network management tools including MS Windows NT, Novell NetWare 4x, Citrix Winframe, and MS Windows Terminal Server with Metaframe to enhance Local Area Network (LAN) functionalities.• Led the design and implementation of comprehensive Cisco routing and switching solutions, optimizing network efficiency and reliability for enterprise operations.• Developed and executed strategic plans for Wide Area Network (WAN) technologies, leveraging Cisco systems to ensure seamless connectivity and robust security across multiple locations.• Responsible for the architecture and deployment of advanced network security solutions, including Raptor and Cisco PIX firewalls, and Cisco Local Director, enhancing network integrity and protecting data assets.

Rockville, Maryland

• Led the development and documentation of network designs for various scales, creating detailed design documents including bills of materials and logical/physical mappings to support the deployment of small to large networks.• Supervised the implementation and testing of Local Area Networks (LANs) and Wide Area Networks (WANs), ensuring seamless integration and efficient data transfer across diverse connectivity products such as gateways and routers.• Directed the analysis and protocol development for frame relay architectures and emerging technologies such as ATM, enhancing WAN product integration and network functionality.• Managed a team of LAN Engineers and Administrators, overseeing the installation and integration of complex network systems including Novell NetWare, Windows NT, and Citrix Winframe, and led company-wide training initiatives to elevate technical competency across the organization.