Michael Master Email & Phone Number

Robinson, Pennsylvania, United States

Pittsburgh, Pennsylvania

Pittsburgh, Pennsylvania

- National Parks Weather System SoftwareUsed Spring MVC and the MVC principles along with HTML and CSS to develop a full webpage to check weather for numerous National Parks- National Parks Reservation System SoftwareUtilized the integration of SQL database principles, DAO and JDBC along with Java to build a program to create check and create reservations.

Robinson, Pennsylvania

- Provided funding solutions for customers seeking out financial assistance for their automotive purchases-Ensured all state insurance requirements were met on a per customer basis-Maintained good working relationships with multiple lenders

Robinson, PA

-Actively engaged with customers to uncover purchasing needs and provide suggestions based on specific requirements-Top performer in both gross profit and unit sales-Worked deals from start to finish before turnover to finance department-Maintained a client database using eLeads CRM and OpLogic CRM systems

Moon Twp., PA

-Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on specific requirements-Maintained a client database using CDK CRM systems-Provided excellent customer service in person and via phone

Robinson, PA

-Actively engaged with customers to uncover purchasing needs and provide suggestions based on specific requirements-Top performer in both gross profit and unit sales-Worked deals from start to finish before turnover to finance department-Maintained a client database using eLeads CRM and OpLogic CRM systems

Zelienople, PA

-Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on specific requirements-Maintained a client database using CDK CRM systems-Provided excellent customer service in person and via phone

Greater Pittsburgh Area

-Provided remote support for end users of more than 30 companies-Maintained and managed a ticketing system consisting of low to high priority issues-Worked with and implemented solutions based on communications with third-party vendors

Cranberry, PA

-Provided remote desktop support for end users and clients-Operated within the HIPPA compliance guidelines when handling issues with specific clients-Worked in coordination with Tier2, Tier3 and Tier4 teams for the proper handling of escalations.

Pine Richland School District

-Coordinated with a small team within each school district to ensue quality technical support was provided-Worked in both Windows and Mac environments, deploying servers, laptops, desktops and mobile devices for faculty and student use

-Provided solutions to corporate and store associates nationwide, as well as management dealing with numerous technical challenges.-Assisted with the management of incoming call tickets as well as a ticket queue-Worked with and educated employees on the use of in-store proprietary equipment

-Earned an associated degree in Information Technology with focuses on Network Administration and Security and Forensics

Java Web Application Development Bootcamp

Attending a 14-week Java coding bootcamp learning how to develop dynamic web-based software systems using the Java programming language.

Associate'S Degree, Information Technology