Mark-David Mccool Email & Phone Number

Costa Mesa, Ca

Software Support Analyst II working closely with clients and internal resources to troubleshoot software and technical issues, explain how features work, resolve client issues and deliver excellent customer service. Interacting with businesses that use meridianlink's LoansPQ software on a daily basis and assist them with support issues. We support over 1000 financial services institutions of various sizes (including 68 of the Top 100 CUs) to provide account openings and loans.ESSENTIAL DUTIES AND RESPONSIBILITIES Services incoming telephone, email and online chat requests from clients in dynamic environment with the ability to switch gears as needs change.Deal with basic to complex issues with proprietary software including batch system processing and 3rd party integrations, providing communication to all stakeholders, owning the issue until full resolutionAssist in analysis to answer clients issues by identifying problems, researching answers and guiding clients through corrective steps and providing best practices. Collaborating with meridianlink resources and third parties as necessary to resolve client issues ranging from errors, enhancement request, new integrations, informational inquiries and much much more. Connecting clients to better.Certified as subject matter expert in the following major areas:DocDownload - Internal document extraction program for long term storage to meet compliance requirementsInsurance Rate Files - Payment protection plans for LoansDocusign - Electronic signature servicesICE - Major incident Coordinator

Costa Mesa, Ca

Software Support Analyst II working closely with clients and internal resources to troubleshoot software and technical issues, explain how features work, resolve client issues and deliver excellent customer service. Interacting with businesses that use meridianlink's LoansPQ software on a daily basis and assist them with support issues. We support over 1000 financial services institutions of various sizes (including 68 of the Top 100 CUs) to provide account openings and loans.ESSENTIAL DUTIES AND RESPONSIBILITIES Services incoming telephone, email and online chat requests from clients in dynamic environment with the ability to switch gears as needs change.Deal with basic to complex issues with proprietary software including batch system processing and 3rd party integrations, providing communication to all stakeholders, owning the issue until full resolutionAssist in analysis to answer clients issues by identifying problems, researching answers and guiding clients through corrective steps and providing best practices. Collaborating with meridianlink resources and third parties as necessary to resolve client issues ranging from errors, enhancement request, new integrations, informational inquiries and much much more. Connecting clients to better.Certified as subject matter expert in the following major areas:DocDownload - Internal document extraction program for long term storage to meet compliance requirementsInsurance Rate Files - Payment protection plans for Loans

Costa Mesa, California

Technical support representative for Proprietary Financial Software. Handle Phone calls, Chats and Service tickets. Works with configuration changes, setup questions, remote connections, error tracking and 3rd party integrations.

Rsm, Ca

• Recovering 1 – 4K monthly in expired customer automation subscriptions• Processing of Data with size ranging from 100 records – over 1 million records• Provide updates and data enhancements on 50+ clients monthly for phone numbers, consumer & business email, Change of address, and consumer profile data• Currently training other employees and customers in product use, procedures, and processes• Technical support via phone & email for issues relating to file updates and file transmissions. • Responsible for National and International postal validation for worldwide customers.

Irvine, Ca

• Lead Programmer on Spanish language contracts, with 85%+ on-time• Instrumental in corrections to forms standards for date formatting• Support programmer involved in payment, insurance, and tax calculation changes• Modified customer systems for custom requirements, changes in law or bank requirements• Programmed and modified financial contracts, warranty forms, insurance certificates to compliance standards

Irvine, Ca

• Recognized with Winner's circle award in 2002 for acquisition of new business. • Restored $2,000+ in lost forms maintenance revenue• Support programmer involved in payment, insurance, and tax calculation changes• Modified customer systems for custom requirements, changes in law or bank requirements• Programmed and modified financial contracts, warranty forms, insurance certificates to compliance standards

Bs Engineering Technology Computer Technology, Engineering Computer Technology

Engineering Technology - Computer Technology

Associates, General