- Collaborate with IT Team to develop and implement operational strategies aligned with business objectives. Oversee day-to-day operations, ensuring high availability, performance, and security of systems.- Lead and manage creative team projects from conception to completion, including resource allocation, timeline management, and stakeholder communication. Troubleshoot complex technical problems, employing creative solutions to overcome challenges and minimize downtime.- Mentor and coach team members, fostering their professional growth and development. Specially in creative solutions.- Implement IT policies and procedures, ensuring data security, system stability, and compliance with industry standards.

A Non-Governmental Organization (NGO), worked for the Government Project: “Sustainable Training in Improving the living standards of the poor widows unemployed disable marginalized and disadvantaged people (2021-2022).”- Assigned as “Administrative & IT Support” for the government project “Sustainable training in improving the living standards of the poor widows unemployed disable marginalized and disadvantaged people 2021-2022”.- Design, install, and maintain a company’s computer systems. Responsible for testing, configuring, and troubleshooting hardware, software, and networking system. Reproduce, diagnose and resolve technical problems encountered by users.- Supervise other technical support workers in this group. Special support to trainer & trainees’ computers, troubleshooting at server to client end.

- AVLS (Automatic Vehicle Location Systems) – Administrative work on server to client end.- Monitoring, tracking reports of vehicle location as per client requirements.- Provide 24/7 network health investigation and signal to report by using web-based network monitoring tools Nagios, Orion, Solar Winds, Cacti, etc.- Provide technical support to Corporate & SOHO clients. Troubleshoot at the client end and solve network problems.- Provide top-class remote service and on-site support to customers as per the Service Level Agreement (SLA).

As an intern, I worked here with honorable sir Mr. Salahuddin and Mr. Abir Golder. Successfully completed my training in IT department.Responsibilities:• Check the all kind of server connections of the company and submit to IT manager in the morning.• Work as Graphic Designer and support banner, placard, ticket design and so on.• Collect information about employees’ problems and solve them remotely or physically.• Support guests Wi-Fi, if there any problem of their own computer/device, internet connection, Wi-Fi connectivity problems, etc.• Help clients with providing one-time Wi-Fi password, generated from server.• Work in business office, where there have to print, scan, e-mail service for hotel guests or employees.• Projector setup, Internet connection setup (Cat 5 / Cat 6) with server etc.