As an experienced IT Assistant, I possess a diverse skillset and a proven track record of success in providing technical support to clients across various industries. With expertise in troubleshooting, network administration, and software and hardware maintenance, I am adept at resolving complex technical issues quickly and efficiently. My excellent communication skills and commitment to customer service ensure that I can effectively collaborate with stakeholders at all levels of the organization.
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Assistant ManagerDatascape It Limited Mar 2023 - PresentDhaka, Bangladesh- Collaborate with IT Team to develop and implement operational strategies aligned with business objectives. Oversee day-to-day operations, ensuring high availability, performance, and security of systems.- Lead and manage creative team projects from conception to completion, including resource allocation, timeline management, and stakeholder communication. Troubleshoot complex technical problems, employing creative solutions to overcome challenges and minimize downtime.- Mentor and coach team members, fostering their professional growth and development. Specially in creative solutions.- Implement IT policies and procedures, ensuring data security, system stability, and compliance with industry standards. -
It Support SpecialistSamaj Unnayan Kendra Nov 2021 - Dec 2022Dhaka, BangladeshA Non-Governmental Organization (NGO), worked for the Government Project: “Sustainable Training in Improving the living standards of the poor widows unemployed disable marginalized and disadvantaged people (2021-2022).”- Assigned as “Administrative & IT Support” for the government project “Sustainable training in improving the living standards of the poor widows unemployed disable marginalized and disadvantaged people 2021-2022”.- Design, install, and maintain a company’s computer systems. Responsible for testing, configuring, and troubleshooting hardware, software, and networking system. Reproduce, diagnose and resolve technical problems encountered by users.- Supervise other technical support workers in this group. Special support to trainer & trainees’ computers, troubleshooting at server to client end.
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Network Support Engineer, ServiceBdcom Online Limited Nov 2020 - Oct 2021Dhaka, Bangladesh- AVLS (Automatic Vehicle Location Systems) – Administrative work on server to client end.- Monitoring, tracking reports of vehicle location as per client requirements.- Provide 24/7 network health investigation and signal to report by using web-based network monitoring tools Nagios, Orion, Solar Winds, Cacti, etc.- Provide technical support to Corporate & SOHO clients. Troubleshoot at the client end and solve network problems.- Provide top-class remote service and on-site support to customers as per the Service Level Agreement (SLA). -
It Assistant (Trainee)Sayeman Beach Resort Limited Dec 2017 - Mar 2018Cox’S Bazar, Chittagong, BangladeshAs an intern, I worked here with honorable sir Mr. Salahuddin and Mr. Abir Golder. Successfully completed my training in IT department.Responsibilities:• Check the all kind of server connections of the company and submit to IT manager in the morning.• Work as Graphic Designer and support banner, placard, ticket design and so on.• Collect information about employees’ problems and solve them remotely or physically.• Support guests Wi-Fi, if there any problem of their own computer/device, internet connection, Wi-Fi connectivity problems, etc.• Help clients with providing one-time Wi-Fi password, generated from server.• Work in business office, where there have to print, scan, e-mail service for hotel guests or employees.• Projector setup, Internet connection setup (Cat 5 / Cat 6) with server etc.
Md Mehedi Hassan Education Details
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Bangladesh Computer Council, Dhaka, BangladeshOngoing -
Isdb-Bisew (Islamic Development Bank-Bangladesh Islamic Solidarity And Educational Wakf)4.00/4.00 -
Isdb-Bisew (Islamic Development Bank-Bangladesh Islamic Solidarity And Educational Wakf)4.00/4.00 -
Ibais University3.17 (Out Of 4) -
Creative It Institute (Citi)4.00/4.00 -
Gaibandha Govt. College, Gaibandha3.90 (Out Of 5) -
Gaibandha Govt. Boys High School, Gaibandha4.56 (Out Of 5)
Frequently Asked Questions about Md Mehedi Hassan
What company does Md Mehedi Hassan work for?
Md Mehedi Hassan works for Datascape It Limited
What is Md Mehedi Hassan's role at the current company?
Md Mehedi Hassan's current role is Assistant Manager.
What schools did Md Mehedi Hassan attend?
Md Mehedi Hassan attended Bangladesh Computer Council, Dhaka, Bangladesh, Isdb-Bisew (Islamic Development Bank-Bangladesh Islamic Solidarity And Educational Wakf), Isdb-Bisew (Islamic Development Bank-Bangladesh Islamic Solidarity And Educational Wakf), Ibais University, Creative It Institute (Citi), Gaibandha Govt. College, Gaibandha, Gaibandha Govt. Boys High School, Gaibandha.
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Md. Mehedi Hassan
Student At Bangladesh University Of Engineering And Technology (Buet)Dhaka, Bangladesh -
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