Assistant Manager
CurrentDevelop strong working relations with all existing clients to ensure strong customer satisfaction. Be a trusted partner by integrating insurance ideas and multi-product solutions to help clients navigate complex insurance risk management issues.Handle Walk-in Customers and provide them with cordial services on policy information, collection of premium & other payments and also by receiving customer service requests. Provide accurate, valid and complete information by using the right methods and toolsMaintain close liaison with the Head Office while performing related tasks associated with the above.Process customer request by adhering to the MetLife Values (“Put Customers First”, “Be The Best”, “Make Things Easier”, and “Succeed Together”) and MetLife’s Customer Centricity strategy.Provide necessary support to back-office and ensure quality with highest ethical standard.Maintain daily operational activities of the CTP branch including Policy administration ensuring highest level of world class services to the policy owners to increase their satisfactions and experience level.Support business growth objectives of the Company.Ensure all policy related operational activities are aligned as per company guideline.Develop and implement initiatives to reach established Customer Services Goal.Ensuring day-to-day cash disbursement for the investment purpose.Keeping follow-up, trouble shooting and taking necessary steps in case any problem arises in any disbursement or policy change requests.Maintain customer complain reports and forward it to Complain handling unit (CHU).Maintain Daily Collection report and Monthly Collection Report.Daily Documents received report and Month end Report.
