Md Moazzam Alam Email & Phone Number

Maini Materials Movement Private LtdJan 2023 - PresentRole: Service ExecutivePassionate operations management with 5 years of experience and KPI reports. I focus on team development and service delivery reports with good operational efficiency.Managing a strength of 26 FTE's across differentResponsible for monitoring different departmentalactivities along with their SME's and supervisor in workflow management, process improvement, training, handling.Meeting the Customer given Turn Around Time & Quality SLA.Professional Highlights:• Develop, implement, and manage service level agreements (SLAs) to meet customer expectations and align with business objectives.• Monitor and report on key performance indicators (KPIs) to track service levels and identify areas with 150%+ chances for improvement. • Collaborate with cross-functional teams to establish incident, problem, and change management processes for efficient service delivery.• Conduct regular service reviews with clients to address concerns, gather feedback, and ensure customer satisfaction out of 5.• Lead process improvement initiatives to streamline service delivery, reduce costs, and enhance operational efficiency.• Negotiate contracts and manage relationships with vendors and third-party service providers.I'm excited about the opportunities that involve working in operation management at the operation level and analysis knowledge. I can utilize my all-over experience and manage in the operation field.

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  Sakthi Mariamman Engineering College

  7.5