Monirul I.

Monirul I. Email and Phone Number

Empowering Users: IT Problem Solver | 10+ Years | Multi-OS, M365, Cloud, Cybersecurity | Open-Source Expert | Driving Efficiency @ Assurer At Work Ltd
Monirul I.'s Location
Tongi, Dhaka, Bangladesh, Bangladesh
About Monirul I.

With over 15 years of experience in the IT industry, I have developed a diverse and comprehensive skill set that encompasses everything from technical support and systems administration to IT management and infrastructure solutions. My career journey has seen me excel in various roles, each adding to my extensive knowledge and expertise in the field.Professional Journey:• Webmaster (2009): I began my career as a Webmaster, where I honed my skills in forum posting and social media link submission.• Support Engineer (2010): I transitioned into a role as a Support Engineer, providing phone and email support for VPS server clients, troubleshooting server issues, and monitoring system performance.• System Support Engineer (2011): As a System Support Engineer, I specialized in technical hardware and software troubleshooting for Mac users and became an Apple Certified Technician.• Senior Executive (IT) (2021 - Present): Currently, I am a Senior Executive (IT), responsible for delivering comprehensive IT solutions, including deploying and managing computers, printers, network devices, and CCTV cameras. I also manage IT products procurement, implement new open-source software and tools on cloud and local servers, manage Linux servers, and oversee Microsoft 365 for office and mail management solutions.Core Competencies:• IT Management: Expert in overseeing IT operations, managing IT infrastructure, and leading IT projects.Technical Support: Proficient in providing technical support for both hardware and software, specializing in Apple products and VPS servers.• Systems Administration: Skilled in managing Linux servers, deploying and maintaining IT systems, and ensuring network security.• Cloud and Open Source Solutions: Experienced in implementing and managing cloud services and open-source tools.• Microsoft 365 Administration: Knowledgeable in managing Microsoft 365 solutions for office and email management.I am passionate about leveraging technology to solve complex problems and improve organizational efficiency. My goal is to continue growing in the IT field, taking on new challenges and contributing to innovative solutions.Feel free to connect with me to discuss how my background, skills, and expertise can benefit your organization.

Monirul I.'s Current Company Details
Assurer At Work Ltd

Assurer At Work Ltd

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Empowering Users: IT Problem Solver | 10+ Years | Multi-OS, M365, Cloud, Cybersecurity | Open-Source Expert | Driving Efficiency
Monirul I. Work Experience Details
  • Assurer At Work Ltd
    Senior Executive
    Assurer At Work Ltd Feb 2021 - Present
    Dhaka, Bangladesh
    Key Responsibilities:• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced.• Consult user guides, technical manuals and other documents to research and implement solutions.• Provide advice and training to users in response to identified difficulties.• Provide business systems, network, and Internet support to users in response to identified difficulties.• Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.• May supervise other technical support workers in this group.
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  • Icenter Bd
    Support Engineer
    Icenter Bd Dec 2011 - Jan 2021
    Bangladesh
    Key Responsibilities:• Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation performance.• Assisting the company in different sales, marketing & business development activities. • Accomplishing the job by maintaining apple standards & local SOPs. • Updates job knowledge by participating in educational opportunities & maintaining the personal network.• Generating & submitting necessary reports & assuring proper documentation. Major Achievement:• Improved customer satisfaction level from 30% to 80% by identifying & resolving problems.• Received training from Apple Singapore twice on technical support service. • Plan and renovate successfully iCenter Chattogram Branch and improved sales and overall branch performance.• Increase sales by updating product information to iCenter eCommerce website and with social media marketing.
  • Qsr Systems Pte. Ltd.
    Support Engineer
    Qsr Systems Pte. Ltd. Oct 2010 - Nov 2011
    Bangladesh
    • Manage all customers and providing online and on-site support about their Servers and PC.• Diagnose and troubleshoot technical issues, including account setup and network configuration • Talk clients through a series of actions, either via phone, email until they’ve solved a technical issue• Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits
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  • Eagle Empire Pacific Limited
    Webmaster
    Eagle Empire Pacific Limited Sep 2009 - Jul 2010
    Bangladesh
    • Doing online marketing for customer’s websites with SEO, Social Network, Social Media, Blogging etc.• Test websites across browsers, operating systems & devices, Maintain, configure, troubleshoot server.• Ensure site security by setting up firewalls and login pages, Optimize loading speeds and capacity

Monirul I. Skills

Joomla Wordpress Telecommunications Network Administration Html Technical Support Customer Support Cloud Computing Windows Microsoft Office Online Marketing Sales Management Data Center Security It Management System Administration Linux Active Directory Mac Support Team Management Management Seo Business Analysis Project Management Project Planning Troubleshooting Mobile Devices Hardware Networking Unified Communications Voice Over Ip Web Development Iphone Windows Server Integration Itil Testing Operating Systems Databases Virtualization Microsoft Sql Server It Service Management Wireless Technologies Internet Protocol Suite Apple Certified Mac And Pc Platforms Iphone Support Mac Operating System Virtual Private Network Server Administration Microsoft Azure Powershell Linux Server Command Line Interface

Monirul I. Education Details

Frequently Asked Questions about Monirul I.

What company does Monirul I. work for?

Monirul I. works for Assurer At Work Ltd

What is Monirul I.'s role at the current company?

Monirul I.'s current role is Empowering Users: IT Problem Solver | 10+ Years | Multi-OS, M365, Cloud, Cybersecurity | Open-Source Expert | Driving Efficiency.

What schools did Monirul I. attend?

Monirul I. attended Asian University Of Bangladesh, Dhaka Polytechnic Institute, Kaderia Textile Mills Adarsha High School.

What are some of Monirul I.'s interests?

Monirul I. has interest in Social Services, Children, New Technology, Environment, Education, Science And Technology, Online Marketing, Computer Training, Health.

What skills is Monirul I. known for?

Monirul I. has skills like Joomla, Wordpress, Telecommunications, Network Administration, Html, Technical Support, Customer Support, Cloud Computing, Windows, Microsoft Office, Online Marketing, Sales Management.

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