• Setup Fulfillment Operational Process to Scale-up digital service operations.• Improve customer service experience, create engaged customers and facilitate organic growth.• Take ownership of customers issues and follow-up problems through to resolution.• Ensure smooth operation of service delivery by maintaining service level agreement along withmaintaining optimum delivery performance.• Translating corporate business goals into well-driven performance plans for the organization.• Develop Fulfillment & Service policies, and standards to ensure highest levels of customersatisfaction.• Prepare Monthly Performance reports to analyze statistics and compile reports for periodicdecision making.• Recruit, mentor and develop fulfillment & service team members and nurture an environmentwhere they can excel through encouragement and empowerment.• Keep ahead of industry developments and apply best practices to areas of improvement.• Working with cross functional teams i.e. Finance, Tech, Business Development, HR etc.• Adhere to and manage the approved budget.• Working on multiple projects / features in parallel as assigned by management.

• Leading and supervising the Customer service Team and ensure a smooth operation.• Drive team to achieve KPIs; reduce errors, mistake & waste through continuous improvement process.• Responsible for collecting as well as conversion of yearly $24 million business & monthly $2 million Credit Recovery of Accessories Business unit.• Periodic (quarterly) meetings with key customers to review service and performance and attend meetings with vendors on critical matters.• Improve customer service quality by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes.• Ensure employee development plans are in place for individuals through performance reviews; ensure succession plans for key positions in the team.• Implement best practices; implement learning and teaching culture; promote continuous improvements and promote innovation.• Follow-up recovery plans to keep organization Accounts Receivable in healthy and optimum level.• Thorough understanding of the industry, commercial process, product development process and production process. • Analyzing customer & order traffic flow and taking new initiatives to improvise business opportunities in order to generate additional revenue.• Analyzing sales volumes and forecasting future sales to set achievable yet challenging targets for the team and ensuring that the highest levels of customer service are maintained.

• Responsible for Sales & Account Management of retail account C&A & WE business of Avery Dennison Bangladesh.• Previous experience on same role for Europe market, majorly for Decathlon, Lahalle, Carrefour, Casino, Celio, Redcats & other retailers.• Maintain measurable positive customer satisfaction, through prompt accurate response to the following to meet or exceed company requirement.• Perform as the single point of contact for communicating product related issues and solutions to strategic account.• Develop and implement strategic account plans with agreed upon service level agreements to make cost effective & double win situation solutions for the new & existing clients.• Working with global counterpart regarding developing new product to expand the business and streamline procedures where necessary to meet customer satisfaction.• Regular follow up with internal and external stakeholders and ensure key performance indicators and achieve Annual Operating Plan.• Accumulate the products requirements of strategic account and collecting brand-wise projections and providing structured information to the sales team to generate actual sales from local vendors.• Establish excellent relationships at each level of strategic account offices and promote company’s products, services and facility.• Collecting market information on a proactive basis and analyzing overall market trends, competitors’ products and strategies and reporting to the management with suggested actions.

Avery Dennison is a recognized industry leader that develops innovative identification and decorative solutions for businesses and consumers worldwide. Every day. Everywhere.

Avery Dennison is a recognized industry leader that develops innovative identification and decorative solutions for businesses and consumers worldwide. Every day. Everywhere.

Avery Dennison is a recognized industry leader that develops innovative identification and decorative solutions for businesses and consumers worldwide. Every day. Everywhere.

Banglalink is the 2nd largest mobile operator in Bangladesh and recently celebrated with 1 crore customers. This has been achieved in just three and a half years.