Mike Mullins Email & Phone Number

Maryland Heights, Missouri, Us

San Jose, Ca, Us

• Drive the adoption of new and novel solutions to support seamless growth and world class customer experiences using innovative technologies including AI, security, collaboration, automation, and observability. • Manage strategy, vision, design and deployment for a cross functional organization, analyzing each stage of the solution life cycle and recommending improvements to streamline processes • Develop new strategies and solutions using innovative technologies including AI/ML, security, collaboration, and observability • Research new technologies and solutions applicable to the company's goals or objectives • Deliver outcome-based design and implementation of enterprise network and reference architecture modernization for a major telecommunications company

Kansas City, Missouri, Us

• Established a global video conference solution to connect offices in the US, UK, China, Hong Kong and other major branches reducing travel and travel costs by up to 30 percent. • Oversaw the planning and deployment of a network automation and orchestration solution that will reduce labor costs to support a global network by up to 50 percent• Redesigned and retrofitted an aging network and server infrastructure to take advantage of evolving technologies that will reduce support workloads and IT related costs• Converted a team away from a culture of service and support to a culture built on innovation and value delivery – inserting a devops and agile framework into a network and server operation• Development of a 3-year global network and systems diversification plan supporting public and private cloud, disaster recovery and improved business process operations • Led several “multi-million-dollar” datacenter, wireless, campus LAN, voice & video, and global wide area network re-design and deployment projects laying the foundations for automation and orchestration of operations support• Developed the “Analytical Store-in-a-Box” strategy using Cisco Meraki to collect in-store customer analytics used for “gamification” of the store layout that wil increase sales by as much as 15% and foot traffic by up to 25%

Kansas City, Missouri, Us

Promoted in to a newly created position to lead the development and deployment of a multi-year technology vision and direct the transformation of Hallmark’s global network infrastructure in to a world class enterprise solution. • Oversee the vision and strategy for Hallmark’s global enterprise network infrastructure, voice & video network, wide area network, and corporate mobile solution• Support contract negotiation for network operations out-sourcing, global telecom circuits, corporate mobile strategy, and strategic suppliers. • Support and advise the CIO on matters related to industry direction, network integration, and the global network architectural strategy• Liaison with executive leaders around the globe to drive standard, industry best practice solutions and seamless integration in to the global enterprise network• Architected a cohesive infrastructure 2020 vision to provide any service, over any device, from any location, at any time

San Jose, Ca, Us

Promoted to a new position created to build and develop a team of highly skilled, industry grounded systems engineers and architects to support Tier 1 and Tier 2 network service providers across 8 states.• Successfully managed relationships across 5 large tier 1 and tier 2 service providers resulting in the planning and deployment of more than 12 multi-million dollar projects over 4 years• Reduced expense budgets by 15 percent while growing the team and resources by 50 percent from 2014 to 2016• Led the Systems engineering team in helping to drive $85 million, or more, in sales for 4 consecutive years while ensuring each team member obtained 120 hours of training in each fiscal year and exceeding the services quota by 200 percent in 2014

San Jose, Ca, Us

Hired in to an open but re-focused engineering role specifically for the expertise in service provider telephony and mobile networks I had developed working directly with Sprint.• Was the technical lead and architectural liaison for 4 vendor companies during the planning and deployment of Sprints Network Modernization Project. Drove the planning and deployment of over 13,000 LTE based cell sites serving mobile subscribers in 15 states and Puerto Rico. The newly deployed cell site technology increased mobile data speeds by as much as 200 percent for consumers and network transport by 2 orders of magnitude• Developed (and applied for patents) a revolutionary method for connecting and passing cell site packet traffic to a packet based router for terrestrial transport via microwave, copper and fiber mediums.

Hired in to a new role, on a new team, in support of Tier 1 service provider (Sprint) mobile network planning and implementation. • Designed and deployed a new IP based transport solution to interconnect Sprint’s average of 15 telephony switching modules. The solution was deployed to 12 regional data centers supporting 24 tandem switching systems with 15 or more switching modules • Led the testing and development of the 3G based mobile data solution for 24 Lucent based switching systems at Sprint. This solution increased mobile data speeds as much as 3 orders of magnitude for consumers.

Us

Conducted network analysis and enhancement design for enterprise networks in a five-state area. Developed network designs and plans as well as business case analyses for justification of network enhancements. Performed pre-sales technical support and post-sales customer support.

US Connect of Kansas City was acquired by IKONn Office Solutions in 1998. Merged in to a growing team to support local commercial and enterprise customers in the Kansas City metro area. • Designed and implemented a new data center solution for a local financial brokerage service to support 17 brokers, 4 supervisors and an executive team for 10 Bloomberg feeds, 30 IP based phones, 25 wireless laptop and wired desktop computers with direct-attached storage and backups• Conducted network assessments and reviews for Kansas City’s 42 public elementary, middle and high schools data networks

Provided Pre-sales network and system design for IP based voice, video, and data network for small to medium-sized businesses. Conducted network analyses and developed documentation outlining recommended enhancements for improved network efficiency. This company was acquired by IKON Office Solutions.

Amherst, New York, Us

Hired in to support the expansion of network consulting business in the Kansas and Missouri areas. • Developed the data integrity and validation software used by the State of Kansas Social and Rehabilitative Services field offices to verify accurate record collection during nightly and weekly backups. The software was used by offices in all 12 SRS office regions• Designed and deployed the wide area network connecting the 12 Kansas SRS regional field offices

Arlington, Virginia, Us

Converted my contract to Military Intelligence to increase opportunities for promotion and expand my training and background skillsets. This role also required me to obtain and hold a top-secret security clearance with an FBI special background investigation. • Led a team of 9 crew supporting 3 collection platforms and 4 support vehicles on multiple training and operational missions• Supported rear operations during the Gulf War for brigade and division intelligence staff and senior leaders as well as small team intelligence briefingsJoined the service and trained to repair and support aircraft and aviation flight operations. Promoted to serve as a Flight Engineer / Crew Chief for medical evacuation and VIP transport of divisional general officers and visiting dignitaries• Promoted to team lead and senior flight crew chief supporting a team of 6 crew chiefs and attached aircraft for air operations accounting for more than 2,000 flight hours per year during more than 300 training and operational missions• Supported flight operations for 3 division flag officers in the Republic of South Korea conducting more than 100 transport missions to field training exercises and visiting dignitary support.

Master’S Degree, Telecommunications Management

B.A., Management / Human Relations