Tech Support Analyst
CurrentProvide technical support for our PACS software (Medstrat application) via linux-server back end and customer workstations.Troubleshoot, analyze, support, and repair the Medstrat application on multiple OS's such as Windows, Mac, and Apple iPads.First line of support for customers/clients (handle incoming calls, email inquiries, etc)Identify, research and resolve technical issues and non-technical issues.Collaborate with other software vendors to address customer needs.Troubleshoot networking issues.DICOM routing and configuration.Antivirus and firewall configurations.Track and monitor projects and work via service desk ticketing software (Autotask).