Mark Doberenz Email & Phone Number

Bellevue, Washington, US

• My duties will include:
• Manage my territory of partners to achieve world-class NPS/CSAT scores, Renewal, and Add-on metrics
• Contribute to Customer Success Best practices
• Coach and teach our partner’s customers success managers (P-CSMs) how to excel at customer success
• Manage Customer escalation issues and coordinate across departments to final resolution
• Manage renewals and add-ons via P-CSMs

New York, NY, US

Provides consulting and implementation services to Infor ERP customers. Infor delivers a suite of modern software solutions, deployed in the cloud and equipped with valuable tools for future-proofing the business; analytics, process intelligence, machine-learning/AI, and IoT capabilities.Every Infor Consulting Services (ICS) engagement begins with creating.

Alpharetta, Georgia, US

• Sold Multiple (six) ERP solutions; both Discrete manufacturing industries such as auto equipment, electronics, medical devices, and aerospace/aviation, and Mixed-mode manufacturing like steel, wire & cable who must.
• Exceeded quarterly and annual sales quotas.
• Identified opportunities to cross-sell additional Aptean products, add-on licenses for existing Aptean products, and professional services.
• Protected and grew the maintenance revenue stream and proactively manage assigned accounts.
• Managed a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
• Created and used Account Plans and Deal Reviews

Alpharetta, Georgia, US

I was the Account Executive for three enterprise software applications; 1) "GoMembers Enterprise AMS" (Association Management Systems) helping NFP organizations organize their data so they can engage with their members better. Complete with CRM, Membership Management, Financial Management, Business Intelligence Reporting (BI), Online Solutions, Event.

Lake Oswego, OR, US

• Knowledge Learning Corporation is one of the leading, private providers of early childhood and school-age education and care programs in the United States. Operational for more than 35 years, the agency serves over.
• Partnered with 22 districts and 264 centers to increase customer conversion rate. Primary focus of Customer Relationship Supervisor was to improve overall customer experience, both internal (the field) and external.
• Oversaw sales training and development of Specialist through consultative approach of asking questions of parents to identify needs; providing benefits, rather than features to give options to choose specific centers.
• Increased genuine rapport and customer relationships for team, improving successful completed tours by 15%
• Held weekly or biweekly conversations with District Managers and Regional Vice Presidents, brought value through report analysis, sales strategies and CRC updates

• Moyer's Bookstore, through its retail location, provides a great selection for those wanting to browse the shelves for Bibles, Christian books, curriculum and resources. Through the website, over 2M titles and gifts.
• Oversaw daily operations of store, employees, ensuring customers had a pleasant shopping experience, and completing many other duties necessary to run store effectively and efficiently.
• Achieved 16% improvement of incremental sales
• Added 2M piece website to improve market exposure
• Increased outside events from 9 to 16 and increased sales 200%
• Improved customer retention by 17% through DMP (Direct Mail Piece) marketing

• Circuit City Stores Inc., was the nation’s second-biggest consumer electronics retailer, specializes in consumer electronics, personal computers and entertainment software.
• Managed total store operations, personnel, controllable expenses, sales, profits, promotion and execution at store level. Annual store volume was between $16 -$21M.
• Analyzed sales figures and forecasted future sales volumes to maximize profits;
• Trained sales staff specifically on identifying the needs of the customer (Consultative approach);
• Improved Customer Satisfaction ratings (BizRate scores) 15% (2001, 2002);
• Generated steady sales in a down consumer electronics market (2002);

• Egghead.com, Inc. is a leading Internet-based discount retailer of computer hardware, software, peripherals, and accessories. Internet sales in computer hardware and software products grew from $2 billion in 1998 to.
• Delivered sales oversight of the B2B (Business-to-Business) group through an outside sales call center environment.
• Provided timely feedback to senior management regarding Business Account Managers (BAMs) performance;
• Assisted BAMs in preparation of proposals and presentations to clients;
• Introduced sales training programs that enhanced employee performance and helped build a motivated workforce;
• Responsible for development and implementation of Sales 101 courses in organization during rapid hiring span in early stages of group;

Independent Representative, Primerica, Inc., Gresham, ORDirector of Store Operations, Three Bears Guns, Inc,. Clackamas, ORStore Manager, Egghead Discount Software, Oakland, CAStore Manager, Egghead Discount Software, Campbell, CAStore Manager, Egghead Discount Software, Blossom Hill, CAJr. High Teacher- Math, Science, P.E., Coach, Campbell Christian.

New York, US

• This position was responsible for the day-to-day operations (or management) of the store, meeting monthly, quarterly, or annual sales goals, depending on the company's fiscal cycle. This involved setting individual.
• Human Resources, specifically: recruiting, hiring, training and development, performance management, payroll, and schedule workplace scheduling
• Store business operations, including managing profit and loss, facility management, safety and security, loss prevention (also called shrink), and banking
• Product management, including ordering, receiving, price changes, handling damaged products, and returns
• Team Sales Strategy, facilitating staff learning and development
• Problem solving, handling unusual circumstances

Bachelor'S Of Science, Business Administration

Sportsmedicine- Athletic Training

Sportsmedicine

General Studies