Mark Doberenz Email & Phone Number

Bellevue, Washington, Us

My duties will include:• Manage my territory of partners to achieve world-class NPS/CSAT scores, Renewal, and Add-on metrics• Contribute to Customer Success Best practices• Coach and teach our partner’s customers success managers (P-CSMs) how to excel at customer success• Manage Customer escalation issues and coordinate across departments to final resolution• Manage renewals and add-ons via P-CSMs• Assist with policy and license questions• Drive customer satisfaction and NPS scores, both directly with customers and indirectly through partners, to reduce customer churn• Present training webinars in Customer Success areas you possess specific expertise• Recommend new policies, procedures, processes, and programs, or modifications to existing ones, to continually improve the customer experience and minimize customer escalations• Manage some of the few direct customers we have, to practice what we teach, and to help us refine our best practices and training• Advocate for the customer in financial, product, and other matters to fulfill our customer bill of rights promiseThe Acumatica ERP system delivers adaptable cloud and mobile technology with a unique, all-inclusive user licensing model. Acumatica provides a complete real-time view of your business anytime, anywhere, on any device. Through our worldwide network of partners, Acumatica ERP provides a full suite of integrated business management applications, including Financials, Distribution, Project Accounting, and CRM, as well as separate Field Service Edition, Commerce Edition, Manufacturing Edition, and Construction Edition. There is only one true Cloud ERP platform designed for mid-sized customers: Acumatica.

New York, Ny, Us

Provides consulting and implementation services to Infor ERP customers. Infor delivers a suite of modern software solutions, deployed in the cloud and equipped with valuable tools for future-proofing the business; analytics, process intelligence, machine-learning/AI, and IoT capabilities.Every Infor Consulting Services (ICS) engagement begins with creating a climate of success that's specific to your company. Our global team of more than 3,500 skilled experts ensures that your Infor solutions are implemented at peak efficiency by using our knowledge, global resources, and unrestricted access to the Infor ecosystem.

Alpharetta, Georgia, Us

Sold Multiple (six) ERP solutions; both Discrete manufacturing industries such as auto equipment, electronics, medical devices, and aerospace/aviation, and Mixed-mode manufacturing like steel, wire & cable who must comply with regulatory requirements such as lot traceability, quality management, and engineering change management. Firm grasp on both On-Premise, and Cloud-based solutions and the advantages of each.• Exceeded quarterly and annual sales quotas.• Identified opportunities to cross-sell additional Aptean products, add-on licenses for existing Aptean products, and professional services.• Protected and grew the maintenance revenue stream and proactively manage assigned accounts.• Managed a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.• Created and used Account Plans and Deal Reviews• Created on-going maintenance plans for the portfolio segmentation for each product line• Designated At Risk customers and leaded the internal and external efforts to retain those customers• Attained quarterly Maintenance Renewal targets• Maintained rolling twelve-month forecast in Aptean’s sales forecasting tool; Salesforce.com (CRM)• Managed negotiations and shared lessons learned with less experienced CAMs on any proposals and negotiations.• Worked with Renewal Account Manager(s), processed maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.• Managed the relationships with the customers/partners assigned to them, ensuring good communications and high customer retention.• Built relationships and partnerships with those influencers and decision makers within each of their customers.• Effectively communicated company messages, value propositions, etc. verbally and in writing.• Utilized the use of MS Office, including MS Excel.

Alpharetta, Georgia, Us

I was the Account Executive for three enterprise software applications; 1) "GoMembers Enterprise AMS" (Association Management Systems) helping NFP organizations organize their data so they can engage with their members better. Complete with CRM, Membership Management, Financial Management, Business Intelligence Reporting (BI), Online Solutions, Event Management, as well as Non-dues revenue. 2) "OnDemand AMS" is designed to automate and simplify key aspects of not-for-profit management, including membership events, services, communications, financials, and more for a low monthly subscription. Track membership, event participation, marketing and sales, finances, and run custom reports. Eliminate disparate systems by consolidating your data. Build interactive web pages to offer online services and track orders and registrations in your back office instantly, reducing time and money spent on manual entries. And lastly, give your website a modern look and feel with flexible layouts and a built-in content editor. Now you’ll actually be excited to update and maintain your website. This is a SaaS solution.3) "4Gov Fund Accounting" is a full-fledged government accounting software, services, and support solution for municipalities, counties, tribal governments and public agencies including airports and park districts. Our financial management processes work the way you need them to, the first time and every time. Our comprehensive financial management solution fully conforms to GASB and FASB standards, so you can track multiple ledgers and produce reports and audit trails without the hassle of software customizations.Manages enterprise and mid-market accounts in NFP, healthcare, banking, utilities, government, retail, transportation, energy, environmental, and higher education.

Lake Oswego, Or, Us

Knowledge Learning Corporation is one of the leading, private providers of early childhood and school-age education and care programs in the United States. Operational for more than 35 years, the agency serves over 300,000 children in nationwide. Knowledge Learning Corporation has annual revenues of more than $1.50B.• Partnered with 22 districts and 264 centers to increase customer conversion rate. Primary focus of Customer Relationship Supervisor was to improve overall customer experience, both internal (the field) and external (the parents) by leading team and ensuring day to day operations of Customer Relationship Center. • Oversaw sales training and development of Specialist through consultative approach of asking questions of parents to identify needs; providing benefits, rather than features to give options to choose specific centers that best matched• Increased genuine rapport and customer relationships for team, improving successful completed tours by 15%• Held weekly or biweekly conversations with District Managers and Regional Vice Presidents, brought value through report analysis, sales strategies and CRC updates

Moyer's Bookstore, through its retail location, provides a great selection for those wanting to browse the shelves for Bibles, Christian books, curriculum and resources. Through the website, over 2M titles and gifts are available to mail-order customers. • Oversaw daily operations of store, employees, ensuring customers had a pleasant shopping experience, and completing many other duties necessary to run store effectively and efficiently.• Achieved 16% improvement of incremental sales • Added 2M piece website to improve market exposure• Increased outside events from 9 to 16 and increased sales 200%• Improved customer retention by 17% through DMP (Direct Mail Piece) marketing• Increased major accounts 23% through account development• Introduced textbook sales for Cascade college.

Circuit City Stores Inc., was the nation’s second-biggest consumer electronics retailer, specializes in consumer electronics, personal computers and entertainment software.• Managed total store operations, personnel, controllable expenses, sales, profits, promotion and execution at store level. Annual store volume was between $16 -$21M.• Analyzed sales figures and forecasted future sales volumes to maximize profits; • Trained sales staff specifically on identifying the needs of the customer (Consultative approach);• Improved Customer Satisfaction ratings (BizRate scores) 15% (2001, 2002); • Generated steady sales in a down consumer electronics market (2002);• Achieved 10% annual sales growth in Entertainment department which accounted for 40% of overall sales.

Egghead.com, Inc. is a leading Internet-based discount retailer of computer hardware, software, peripherals, and accessories. Internet sales in computer hardware and software products grew from $2 billion in 1998 to $11 billion in 2000.• Delivered sales oversight of the B2B (Business-to-Business) group through an outside sales call center environment.• Provided timely feedback to senior management regarding Business Account Managers (BAMs) performance;• Assisted BAMs in preparation of proposals and presentations to clients;• Introduced sales training programs that enhanced employee performance and helped build a motivated workforce;• Responsible for development and implementation of Sales 101 courses in organization during rapid hiring span in early stages of group;• Achieved team’s sales goals 12 out of 12 months (2000) or 118% of plan.• Prepared action plans for individuals and team, for effective farming of sales leads and prospects; • Initiated and coordinated development of strategic planning to penetrate new markets.

Independent Representative, Primerica, Inc., Gresham, ORDirector of Store Operations, Three Bears Guns, Inc,. Clackamas, ORStore Manager, Egghead Discount Software, Oakland, CAStore Manager, Egghead Discount Software, Campbell, CAStore Manager, Egghead Discount Software, Blossom Hill, CAJr. High Teacher- Math, Science, P.E., Coach, Campbell Christian Schools, Campbell, CAAthletic Trainer- Minor League, Oakland Athletics Baseball Company, Modesto, CAAthletic Trainer- Minor League, Oakland Athletics Baseball Company, Idaho Falls, ID

New York, Us

This position was responsible for the day-to-day operations (or management) of the store, meeting monthly, quarterly, or annual sales goals, depending on the company's fiscal cycle. This involved setting individual sales goals (quotas), holding contests for employees, or offering sales promotions, and balancing controllable expenses, if needed, by reducing payroll expenditures by decreasing employees' hours to offset sales trends. Accountable for motivating the team to achieve the target set for the store by using some different activities. Lead team by example by providing a consultative approach to selling improving the IPC (Items per Customer).Other responsibilities include:• Human Resources, specifically: recruiting, hiring, training and development, performance management, payroll, and schedule workplace scheduling• Store business operations, including managing profit and loss, facility management, safety and security, loss prevention (also called shrink), and banking• Product management, including ordering, receiving, price changes, handling damaged products, and returns• Team Sales Strategy, facilitating staff learning and development• Problem solving, handling unusual circumstances

Bachelor'S Of Science, Business Administration

Sportsmedicine- Athletic Training

Sportsmedicine

General Studies